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Project Manager, Professional Services

Company: Ringcentral, Inc.
Location: Dallas
Posted on: August 7, 2022

Job Description:

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Global Service and Support Team to make sure we stay ahead of the competition. We're currently looking for: The Professional Services Project Manager at RingCentral will play a key role in helping RingCentral's strategic goals in growing the value and adoption of the suite of RingCentral products and services. To succeed in this role you must have experience in:Run Projects that contain unified communication and contact center in a SaaS/UCaaS environmentCreate schedules for rollout of multiple locationsOvercome project and task management stumbling blocks and hurdles to keep projects on trackBreak projects and tasks down to manageable piecesDevelop accurate and realistic performance and time estimatesManage multiple projects without losing effectiveness and losing your sanityManage projects and still make time for daily work responsibilities, ie: Time tracking, project status updates, closure activitiesBecome a personal driver of RingCentral initiatives current and futureResponsible for reporting daily, weekly and monthly on project statusWorking with clients to gather information and set up porting from their existing carriers to RingCentralMonitor projects to ensure we are meeting customer expectations for deliveryTrack project performance, specifically to analyze the successful completion of short and long-term goalsDevelop project plans to be shared with clients as well as other staff membersPlan and monitor adherence to schedulesDesired Qualifications:Experience working with inContact products (preferred)Experience with Contact Center and Unified CommunicationsExperience with porting telephone numbers (preferred)Strong and effective customer communication skills.Experience working with Salesforce.comMust possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems.Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred.Possess a high level of empathy; excellent soft skills and customer service best practicesAble to pick up and retain a wide breadth of knowledgeConsistent follow through and ability to hit deadlinesExceptional prioritization skillsAgile and adaptable; able to handle a fast-changing landscape and think on your toesSelf-motivated, able to drive projects to completion,Ability to maintain confidentiality and professionalismCertified Project Manager (PMP) is desired What we offer: RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits401K match and ESPPFlexible PTOWellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through HeadspacePaid parental leave and new parent gift boxesPet insuranceEmployee Assistance Program (EAP) with counseling sessions available 24/7Rocket Lawyer services that provide legal advice, document creation and estate planningEmployee bonus referral program RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are hired in Colorado, the compensation range for this position is between $68,000 and $10,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. #LI-KZ1

Keywords: Ringcentral, Inc., Dallas , Project Manager, Professional Services, Executive , Dallas, Texas

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