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Manager, Community Solutions Engineering

Location: Coppell
Posted on: September 24, 2022

Job Description:

The Manager of Engineering Spectrum Community Solutions will manage Regional Engineering teams that work closely with the SCS Sales organization. The Engineering team is primarily responsible for the overall technical aspects of pre-sale activity, including: gathering and verification of all capital requirements, customer requirement gathering for complex solutions, pre-sale designs, and identifying strategic & field trial opportunities.

The Manager of Engineering will interface with counterparts in Product Development, Corporate/Regional Engineering, Sales, Project Management, Field Operations, and Training to ensure that Charter Communications processes and products support the achievement of Spectrum Community Solutions objectives.

Actively and consistently support all efforts to simplify and enhance the customer experience,

Lead a team of Engineers responsible for Spectrum Community Solutions operations, through pre-sales and/or post sales technical consulting activities.

Responsible for recruiting, training, performance evaluations and managing pre-sales support.

Consistently evaluate and develop Engineers by evaluating skill levels, coordinating training activities, and developing internal and external certification expectations in order to support the revenue initiatives of the sales organization.

Manage Engineer assignments and work flows in support of local and Regional sales activity.

Review for accuracy; capital requirements and architecture design pre-sale for high-level Spectrum Community Solutions opportunities.

Review legal language in relation to technical deliverables.

Ensure Sales, Operations, and Engineering process integrity.

Act as liaison and escalation contact with internal Operations and Engineering departments.

Act as local and Regional resource and source of escalation for both pre- and post-sales issues.

Conduct weekly team meetings to review Engineering team performance to defined goals.

Perform primary functions of an Operations Engineer as required to support local and Regional opportunities.

Attend sales meetings and training sessions as required by management.

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
An ability to work closely with Sales VPs, Directors, and Sales Managers with proven knowledge of the sales cycle
In-depth sales skills in presentation and proposal design
In-depth knowledge of general industry networking technologies such as TCP/IP, IP VPN, MPLS, VPLS, Ethernet, VoIP, SONET, DWDM
Familiar with various networking fundamentals related to routers, switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU and other CPE
Ability to have consultative approach to providing customer solutions and design with strong knowledge of converged multimedia applications
Extensive voice networking experience with emphasis on VoIP, signaling protocols and PBX
Extensive experience with routing protocols such as BGP, ISIS, OSPF, RIP as well as knowledge of emerging technologies
Ability to multi-task and meet multiple deadlines
Proficient in MS Visio, MS Word, MS Excel, MS PowerPoint, and MS Project

Required Education
Bachelor's degree (BA/BS) from a four (4) year college or university in Engineering, Computer Science, or related field
Industry recognized certifications such as CCNP, CCNP - Wireless, CCDP or equivalent

Required Related Work Experience and Number of Years
Engineering management experience - 7
Combined experience in Technology Management, Network Design and Engineering, Project Management, and/or Sales Engineering Management - 5+

Preferred Skills/Abilities and Knowledge
Understanding of transport technologies common in Service Providers network such has DWDM, SONET and Ethernet

Preferred Education
Industry recognized network certifications such as MEF, CCNP, CCIP or CCIE levels

Preferred Related Work Experience and Number of Years
Engineering management experience, managing teams selling data, voice and/or video solutions in the commercial telecommunications market - 7

Office Environment

Physical Requirements

Mental Requirements

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

#LI-RW1 SSU501 318836 318836BR

Keywords: SPECTRUM, Dallas , Manager, Community Solutions Engineering, Executive , Coppell, Texas

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