Manager, Community Solutions Engineering
Posted on: September 24, 2022
The Manager of Engineering Spectrum Community Solutions will manage
Regional Engineering teams that work closely with the SCS Sales
organization. The Engineering team is primarily responsible for the
overall technical aspects of pre-sale activity, including:
gathering and verification of all capital requirements, customer
requirement gathering for complex solutions, pre-sale designs, and
identifying strategic & field trial opportunities.
The Manager of Engineering will interface with counterparts in
Product Development, Corporate/Regional Engineering, Sales, Project
Management, Field Operations, and Training to ensure that Charter
Communications processes and products support the achievement of
Spectrum Community Solutions objectives.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience,
Lead a team of Engineers responsible for Spectrum Community
Solutions operations, through pre-sales and/or post sales technical
Responsible for recruiting, training, performance evaluations and
managing pre-sales support.
Consistently evaluate and develop Engineers by evaluating skill
levels, coordinating training activities, and developing internal
and external certification expectations in order to support the
revenue initiatives of the sales organization.
Manage Engineer assignments and work flows in support of local and
Regional sales activity.
Review for accuracy; capital requirements and architecture design
pre-sale for high-level Spectrum Community Solutions
Review legal language in relation to technical deliverables.
Ensure Sales, Operations, and Engineering process integrity.
Act as liaison and escalation contact with internal Operations and
Act as local and Regional resource and source of escalation for
both pre- and post-sales issues.
Conduct weekly team meetings to review Engineering team performance
to defined goals.
Perform primary functions of an Operations Engineer as required to
support local and Regional opportunities.
Attend sales meetings and training sessions as required by
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
An ability to work closely with Sales VPs, Directors, and Sales
Managers with proven knowledge of the sales cycle
In-depth sales skills in presentation and proposal design
In-depth knowledge of general industry networking technologies such
as TCP/IP, IP VPN, MPLS, VPLS, Ethernet, VoIP, SONET, DWDM
Familiar with various networking fundamentals related to routers,
switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU and other CPE
Ability to have consultative approach to providing customer
solutions and design with strong knowledge of converged multimedia
Extensive voice networking experience with emphasis on VoIP,
signaling protocols and PBX
Extensive experience with routing protocols such as BGP, ISIS,
OSPF, RIP as well as knowledge of emerging technologies
Ability to multi-task and meet multiple deadlines
Proficient in MS Visio, MS Word, MS Excel, MS PowerPoint, and MS
Bachelor's degree (BA/BS) from a four (4) year college or
university in Engineering, Computer Science, or related field
Industry recognized certifications such as CCNP, CCNP - Wireless,
CCDP or equivalent
Required Related Work Experience and Number of Years
Engineering management experience - 7
Combined experience in Technology Management, Network Design and
Engineering, Project Management, and/or Sales Engineering
Management - 5+
Preferred Skills/Abilities and Knowledge
Understanding of transport technologies common in Service Providers
network such has DWDM, SONET and Ethernet
Industry recognized network certifications such as MEF, CCNP, CCIP
or CCIE levels
Preferred Related Work Experience and Number of Years
Engineering management experience, managing teams selling data,
voice and/or video solutions in the commercial telecommunications
market - 7
PHYSICAL AND MENTAL REQUIREMENTS
Charter Communications is an Equal Opportunity Employer -
#LI-RW1 SSU501 318836 318836BR
Keywords: SPECTRUM, Dallas , Manager, Community Solutions Engineering, Executive , Coppell, Texas
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