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INTERNATIONAL HEAD OF ACCOUNT MANAGEMENT

Company: Pegasus Logistics Group
Location: Coppell
Posted on: September 24, 2022

Job Description:

Dynamic, collaborative, creative, motivated - not the typical words you think of when describing a Freight Forwarder, but then again, our award-winning culture and team are far from commonplace in this industryMajor Duties and Responsibilities:

  • Large/high complexity accounts
  • Support legacy/complex business
  • Primary decision maker for team accounts
  • Service issues/escalations owner, decision maker and resolutionist
  • Profitability and service improvement recommendations
  • Create process and profitability recommendations
  • Customer Corrective Action on supporting accounts
  • Low GP analysis on supporting accounts
  • Monthly business review/top supported accounts
  • Collaborate with AM's on SOPs for all team accounts
  • Train and mentor other account managers
  • Work with Sales to identify opportunities for growth within an account
  • Develop strong relationships with contacts at the client at various levels
  • Create customized reports for clients as needed
  • Help implement root cause analysis and Corrective Actions
  • Respond to and implement NPS improvement plans
  • Facilitate excellent client communications
  • Quoting/Pricing
  • Root cause/Corrective Action
  • Queue Maintenance
  • E-mail responsiveness
  • All traditional account management functions
  • Must be able to occasionally work weekends and after hours during peak times
  • Perform other duties and responsibilities as requestedRequired Knowledge, Skills, and Abilities:
    • High School Diploma or equivalent
    • 7+ years freight forwarding experience
    • Excellent verbal and written communication skillsDesired Knowledge, Skills, and Abilities:
      • Must be confident, team-oriented, and enjoy working in a fast-paced environment
      • Intermediate to advanced level of experience with Excel
      • Strong problem-solving and decision-making ability
      • Self-managed and highly motivated
      • Displays integrity, reliability, empathy, and a strong work ethic
      • Results-oriented; Displays sense of urgency
      • Proficient in routing, accruals, WIPS, and tracking Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. - We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Keywords: Pegasus Logistics Group, Dallas , INTERNATIONAL HEAD OF ACCOUNT MANAGEMENT, Executive , Coppell, Texas

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