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Director of Lab Operations

Company: Everly Health
Location: Dallas
Posted on: September 24, 2022

Job Description:

Everly Health's mission is to transform lives with modern, diagnostics-driven care. Headquartered in Austin, Texas, Everly Health is the parent company to Everlywell, offering at-home tests to consumers, Everly Health Solutions, offering complete solutions for diagnostics-driven virtual care at scale, Natalist, offering fertility and pregnancy essentials, and Everly Diagnostics, our CLIA certified and CAP accredited laboratory network. - We've created a new kind of healthcare experience that's centered around people. Our infrastructure guides the full testing experience with the support of a national clinician network that's composed of hundreds of physicians, nurses, genetic counselors, PharmDs, and member care specialists. Our solutions enable world-class virtual care through rigorous clinical protocols and best-in-class science, in order to tackle some of healthcare's biggest problems. The Director of Laboratory Operations is responsible for the overall Laboratory Operations at the EverlyDx Hoffman Estates, IL and Dallas, TX sites. This exceptional leader will oversee a high-growth diagnostics platform and manage the scaling of test volume across the Chicago facility laboratory operations while ensuring consistent high quality and execution. The successful candidate will create, inspire, innovate and develop future laboratory operations leaders. This individual will report directly to Everly Health's VP of Laboratory Operations and work in close collaboration with the senior management teams. - What You'll Do:

  • Oversee the overall Lab Operations at the Hoffman Estates and Dallas sites including planning, directing and evaluating all laboratory activities to achieve the company's business goals, operationalize the needs of the lab, manage capacity and scaling to meet growing business needs
  • Support, manage and scale laboratory operations initiatives including automation, supply chain management, manufacturing and facilities by developing and executing on a roadmap to ensure positioning for growth
  • Ensure adherence to high quality and compliance with all applicable quality system and regulatory requirements incorporating continuous process improvement
  • Serve as the operations representative for regulatory interactions, including FDA/CLIA/CAP, etc.
  • Collaborate across the organization with other departments to ensure company objectives are achieved
  • Serve as the laboratory operations liaison for R&D efforts for development and implementation of new product offerings and improvements to existing tests and technologies
  • Partner with enabling departments like Finance, People, Compliance, Regulatory, Customer Care and many more to build cross-functional processes and collaborations that improve the diagnostic efficiencies, quality and customer experiences.
  • Recruit, hire, develop and mentor a team of successful operational leaders and lab personnel who together are accountable for building a highly effective performance driven culture consistent with the company core values.
  • Plan and manage departmental budgets, including long-term planning and tracking actual performance and providing input in the monthly COGS report
  • Work with EDx leaders to facilitate resolution of lab operational issues, decisions and risks to eliminate roadblocks to achieving success
  • Live the mission and values of the company
  • Serve as an integral member of the EDx leadership team and as a trusted advisor to the VP of Laboratory Operations
  • Adhere to all company policies, procedures and business ethics codesWho You Are:
    • 8 years operations management experience, ideally in a commercial lab setting containing multiple test systems and experience with laboratory developed tests
    • 3 years previous work experience in a corporate setting preferred
    • Strong understanding of and relationships in the lab/diagnostics industry -
    • Smart, high-energy, can-do, positive and enthusiastic with a strong commitment to outstanding customer service
    • Leads and behaves with the highest sense of integrity
    • Cross-functional leadership experience working collaboratively with multiple stakeholders, including Research and Development, Regulatory, Quality, and Commercial
    • Organized and detail oriented, solid project management, conflict resolution and people management skills
    • Strong interpersonal skills, including ability to effectively interact with individuals at all levels of the organization
    • Enjoys solving problems and addressing key areas for improvement
    • Results-focused; loves accountability
    • Adaptable, flexible, and innovative: able to think creatively and to meet the changing needs and challenges of the organization
    • Proactively promotes the visibility and stature of the organization both internally and externally
    • Excellent operational management skills; combines operational skills with business savvy
    • Thrives in a fast-moving, high growth environment with limited structure and aggressive goals and timelines You'll Love Working Here: -Venture backed by top-tier firms - The opportunity ahead knows no bounds -Open vacation policy for salaried team members -Front Loaded PTO for hourly team members - Employee discounts - Paid parental leave - Health benefits NO EXTERNAL RECRUITERS - INDIVIDUAL APPLICANTS ONLY Everly Health is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. HIPAA Disclaimer: This role will be in an environment that has access to protected health information (PHI) and all security standards to protect PHI must be followed.

Keywords: Everly Health, Dallas , Director of Lab Operations, Executive , Dallas, Texas

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