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Manager of Billing and Collections

Company: FirstService Residential
Location: Dallas
Posted on: September 24, 2022

Job Description:

Position SummaryThis position requires a background in accounting as well as strong computer skills and extensive supervisory experience. The Manager of Billing and Collections is responsible for all billing and collections, and other account services for all associations/clients. This position is responsible for overseeing the periodic billing of all associations/clients, the customer service responsiveness to homeowner/resident calls and emails the ideal candidate must be detail-oriented, able to work well under pressure with shifting priorities, and meet hard deadlines. This position directly supervises a team of approximately 9 individuals.Position Responsibilities

  • Manages all team members and the processes for all Billing/Collections and Accounts Services functions for client properties/associations.
  • Establishes, documents, implements, and monitors all processes and procedures related to internal collection efforts.
  • Ensures compliance with all collection-related state (Texas Property Code) and federal regulations.
  • Acts as the primary liaison with all attorneys' offices and collection agencies including the internal review and approval of collection related legal invoices.
  • Manages transmission, download, and posting of payment files from third parties.
  • Reconciles transactions, investigates, and resolves discrepancies.
  • Facilitates and/or conducts research on behalf of managers, accountants, customer service representatives, and executive team members about account services.
  • Trouble-shoots issues with all accounting-related systems and/or testing new functionality related to account services, billing, and collections.
  • Ensures timely response by team members to client (internal/external) inquiries.
  • Provides exemplary customer service to all clients/associations, owners, and residents.
  • Assists executive team members, management, and other accounting personnel on projects.
  • Participates in selection process and makes hiring recommendations.
  • Orients, trains, and evaluates performance.
  • Plans and assigns work, responsibilities, and duties.
  • Addresses performance problems through corrective action and dismissal.
  • Other duties as assigned.#LI-SC1#I-A1

Keywords: FirstService Residential, Dallas , Manager of Billing and Collections, Executive , Dallas, Texas

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