Event Operations Manager
Company: Cornerstone Parking Group, Inc.
Posted on: November 25, 2022
Who We Are
Cornerstone Parking Group, Inc. is a rapidly growing, full-service
parking management firm, specializing in developing operating
platforms for complex parking management applications in the
healthcare, mixed-use and major special event sectors. Our values
of integrity, passion, teamwork, and excellence are the foundation
of who we are, and drive our mission to be the trusted extension of
our clients. Parking is what we do, our values are who we are.
We provide on-site event parking management for mid-size and
large-scale events for a variety of clients throughout the United
States, including the Dallas, Texas Area. This position will
provide support to the Event Operations Team with planning,
organizing, directing, and controlling all facets of event parking
logistics, while fostering an environment of safety, teamwork, and
responsibility. This is a highly visible leadership role that will
develop and support the goals and objectives of the event parking
department. Travel to various event locations for site
meetings/walkthroughs and the actual event is required.
Collaborate with HR, the Sr. Operations Manager, and the program
manager with recruiting initiatives.
With the Assigned On-Site Admin(s), engage and utilize all 3rd
party Staffing Partners, Volunteer Groups, etc.
Work with the Senior Operations Manager, and other Operations
Managers in determining administrative support needs for each
event. Select the appropriate people that will deliver this support
in a servant leadership style.
Assist with replenishing equipment as needed prior to event.
Coordinate uniform needs for each event and check needs against
Ensure that event supervisor notebooks to include lot maps, area
information, time sheets, parking grid info, and any other info
required by the supervisory team are produced.
Ensure Cornerstone standards are upheld, and all SOPs are installed
and functioning appropriately prior to each event.
Coordinate and supervise all operations with good coordination with
the Client Lead, On-site Admin and Leadership team.
Monitor the collection and timeliness of all daily data to include
vehicle counts, payroll, operational notes, and other pertinent
items as needed.
Ensure that all event time sheets for CPG leadership, CPG local
team, 3rd party Staffing Partner local team & booster/volunteer
groups are properly maintained and submitted timely.
Ensure that adequate supply support is provided to all team members
(hydration, nutrition, uniforms, and equipment for each event.
Distribute and inventory radios as needed. Collect them at end of
Ensure the utilization of equipment sign-out checklists for each
Work with Shuttle, Security and other Vendor leadership teams
representing CPG in a professional manner.
Ensure that all uniform policies are upheld per the operating
Ensure supervisor huddles and Daily update/Next Day Plan posts to
all team members occur prior to 7pm each operating day.
Review systems and processes recommending changes that will improve
operational and financial efficiency.
Ensure all supplies are retained, stored, and inventoried at the
end of each event and reported to the Program Manager
Compile Daily operational Notes for the after-action report.
Team Orientation & Leadership
Promote a team environment that delivers quality service to all
internal & external customers in a manner that represents
Provide support and feedback to the database of Cornerstone
leadership team members that have practical and relevant event
experience useful for Cornerstone operations.
Identify and develop leaders that can grow into expanded event
Communicate the leadership & staff expectations for all Cornerstone
event leaders and their event team members.
Practice "hands-on" leadership, coaching through MBWA (Management
by Walking Around), and lead by example with a "Servant Leadership"
Recruiting, Staffing & Training
Create budgets and staffing plans in collaboration with the Client
Lead, Sr. Operations Manager, and Program manager for each
Cornerstone event operation.
Work with the Sr. Operations Manager and Program manager to develop
a recruiting plan for each event that fulfills all staffing needs
utilizing civic, school & faith-based groups, teachers, coaches,
parents, and miscellaneous local hires. Utilize social media
platforms and other traditional media resources to meet all needs.
Develop relationships with local staffing companies to supplement
any operational needs not satisfied by groups or hires.
Ensure that appropriate training programs are administered for each
Work with HR to ensure compliance and consistent hiring and
on-boarding practices for Cornerstone employees and local
Determine scope of operations through site visits, client meetings
& conference calls mining information and data that will enable
Cornerstone to design and deliver a quality operating platform.
Consult with leadership team(s) to design operating plans for each
event that utilize best practices to deliver a safe and efficient
operation for all stakeholders.
Create parking lot operations manuals for each event to be
communicated to all Cornerstone on-site leadership personnel.
Client Relations & Development
With the Assistance of the Client Lead and Senior Operations
Manager produce "After Action" report that documents key data and
any operational anomalies each operating day. Provide Analysis
regarding the internal financial results.
Develop strong professional and working relationships with event
(client) management and other PGA 3rd party vendors (i.e.,
security, shuttles, ops staff, etc.) that results in operational
effectiveness and new business opportunities.
Identify, and secure all operating equipment and supplies,
including hydration, needed for each event utilizing the PGA
procurement process, 3rd party sources or Cornerstone owned
Financial & Misc.
Identify and recommend opportunities for branding and marketing
that will promote Cornerstone.
Submit event invoices & staff payroll for payment and/or processing
in a timely manner.
Maximize the profitability of each event operation recommending
strategies to improve.
All other related duties and/or tasks as assigned.
Valid driver's license.
Able to promote and instill enthusiasm and passion in all event
An entrepreneurial spirit and business sense.
Proven history of project management ability.
Ability to travel 40-50%.
Able to work weekends, holidays, and/or extended hours as needed
per site visit and event.
Previous customer service/client relationship experience
Minimum 1-2 years supervisory experience providing leadership in a
Excellent problem solving, critical thinking, interpersonal and
communication skills (written & oral).
Is dependable and can adapt to a changing environment.
Proficiency with Microsoft Office
Familiar with internet and social media platforms.
Ability to stand/walk for extended periods of time during event
Ability to work outside in diverse weather conditions as
Business or similar degree preferred.%797749%
Keywords: Cornerstone Parking Group, Inc., Dallas , Event Operations Manager, Executive , Dallas, Texas
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