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Senior Manager - Delivery Excellence, Hybrid

Company: Citi
Location: Lancaster
Posted on: November 26, 2022

Job Description:

The NAM Conversational AI and Intelligent Automation technology organization is seeking a talented and energetic leader to lead the Delivery Excellence team . Reporting to the NAM Head of Conversational AI and Intelligent Automation, this person will partner closely with NAM Business, Operations, and Technology leaders to build a robust roadmap of technology deliverables and drive visibility into operations investments, project status, demand management and technology capacity, thus driving business value and priorities. In addition, this person is also responsible for building robust processes that will enable a team culture that is delivery oriented while helping teams understand the impact of technology on business and customers. This individual will act as a liaison and partner for both internal and external teams at all stages technology lifecycle starting from financial management, business management, project management, defining and maintain roadmaps and highlighting the teams value proposition against the business commitments. Responsibilities:

  • This position is responsible for driving strategic planning and execution of projects and programs for the Conversational AI & Intelligent Automation (AIIA) organization.
  • Collaborate with the business to define, evaluate, prioritize and sequence portfolio, program and project roadmaps; drive periodic reviews to ensure progress and understand any financial & non-financial changes
  • Establish and build relationships and partnerships across business, technology and operational lines
  • Manage a team of business analyst who can represent the AIIA team in various demand and prioritization forums and thus help business understand the effort estimates and also build a robust pipeline of requirements for technology execution to deliver
  • Management of all technology milestone and delivery plans for various programs and projects in collaboration with the internal teams and stakeholders
  • Ensure that all work efforts are effectively planned, monitored and driven while escalating and mitigating key risks
  • Demonstrate strong financial acumen required for oversight, management and reporting of financial forecasts and actuals
  • Build and manage capacity and resource planning process thereby effectively optimize teams ability to manage multiple priorities
  • Ensure program and project management methodologies and processes are in compliance with established Citi policies and standards
  • Leverage a lean mindset in order to simplify operational initiatives and ensure an environment of continuous improvement
  • Will establish and manage effective reporting and communication both with senior leaders and across teams/stakeholders to drive visibility into the programs/projects
  • Will act as an effective liaison and brand ambassador for AIIA team by managing internal and external communication through various channels and forums there by driving visibility and value proposition of the AIIA team Experience:
    • 15+ years in program/project management roles within financial services or a related industry
    • A proven track record of successfully managing end-to-end programs from a project management standpoint
    • Proven track record in business and vendor management function
    • Proven ability to establish internal processes to successfully manage execution of projects
    • Highly developed interpersonal skills and proven ability to engage and influence stakeholders at all levels within an organization
    • Experience in the operations technology landscape especially in the areas of Conversation AI, Automation and Workfow/BPM will be an added advantage
    • Ability to promote a culture of collaboration and teamwork across functional and organizational boundaries to optimize results Education:
      • Bachelor degree in computer science, information technology, business management, project management or a related field.
      • Masters degree preferred but not required ------------------------------------------------- Job Family Group: Technology ------------------------------------------------- Job Family: Business Analysis / Client Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Salary Range: $134,310.00 - $201,470.00 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting ----------------------------- Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Dallas , Senior Manager - Delivery Excellence, Hybrid, Executive , Lancaster, Texas

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