Network Security Technical Manager

Company: BT
Location: Dallas
Posted on: January 27, 2023

Job Description:

Rackspace Technology and BT - British Telecommunications in the USATitle: Network Security Technical ManagerLocation: Dallas, TexasSecurity isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You've got opportunitiesOur team is customer focused and we can be working on single or multiple projects at the same time. We believe in "Technical Excellence in Engineering" and we deliver world class solutions for our customers by recruiting and training the best to be part of our large multi-disciplined engineering practice.What you'll do--- Provide a high level of technical support to our customers--- Own complex customer issues and see them through to resolution--- Take the initiative and advise our customers on how automation can enhance the stability and security of their solution--- Collaborate and share knowledge with other Engineers and Administrators on the support floor--- Hold accountability for all operational and technical support within Security service operations--- Delivers service levels at a competitive cost point, accountable the technical and operational management budget and for the agreed financial metrics--- Ensure compliance to all legal, regulatory and security requirements--- Hold accountability for delivering cost transformation goals through process efficiencies, self-service and automation--- Ensure that operational and technical teams are appropriately resourced to meet demand, contractual terms and deliver great customer service.--- Establish and mature governance processes, embedding quality and consistency across the team, ensuring events and incidents are logged and resolved in a timely manner, maximizing availability and right first time (RFT)--- Coach and develop team to promote upskilling and career development--- Promote and establish high levels of incident ownership--- Use data literacy to ensure effective MI, service reporting and diagnosticsYou'll definitelyBe passionate about technology and has a desire to constantly expand technical knowledgeBe detail-oriented in documenting information and able to own customer issues through resolutionBe able to handle multiple tasks and prioritize work under pressureDemonstrate sound problem-solving skills coupled with a desire to take on responsibilityHave broad knowledge of risks in Security market and industry best practiceHave broad technical understanding of diagnostic utilities, the service catalogue and BT Global solutions, networks, applications, and technologiesPossess a strong familiarity with key ITIL principlesHave strong problem-solving skills and adopt a logical approachPossess excellent written and verbal communication skills in EnglishYou might evenHave expert knowledge of Cyber Security Products within Cloud SIEM, Endpoint Security and Threat Intelligence domain.Have experience of multiple security vendors and/or hold relevant certificationsHave good knowledge of routing protocols, security concepts and public cloud platformsBe knowledgeable in the application of current and emerging network software and hardware technology and protocolsPossess extensive knowledge and experience in managing customer service with the ability to attain in-depth knowledge of customer needs and environmentHave a successful track record of managing & transforming service desksProvide subject matter expertise and industry best practice to drive self-service, automation, and efficienciesMaintain understanding of desk technical and configuration activities, processes, and practicesWhat's in it for you?Competitive salary and on-target bonus planTraining and development opportunitiesCareer progression in BT Security and across BT with our internal development programmeAnnual leave as per the local country leave agreementBT has implemented various health and safety protocols regarding COVID-19, especially depending on your geography, local or Federal mandates. As part of these protocols, BT colleagues may be required to wear face coverings and social distance during spikes in cases in your area and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.Relocation support for this position is not currently available.Why BT?There are two things that we want to share with anyone considering joining us.Firstly, we've got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you're welcome at BT, we really mean it.Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT. Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team's deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you'll have the chance to discuss Smart Working and how it might work for the job you are applying for.Security isn't always the first thing that people think of with BT, but it is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over -40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture potential and shape your future - whatever your background or experience. You can find out more about Security in BT hereIn today's world, safe and secure digital connections have never been more vital. You'll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

Keywords: BT, Dallas , Network Security Technical Manager, Executive , Dallas, Texas