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Vice President, Rooms

Company: Omni Hotels & Resorts
Location: Dallas
Posted on: May 28, 2023

Job Description:

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 -distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. - Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job Description
To provide strategic vision and operational oversight for the rooms division to fulfill our brand promise and Core Values Responsible for overall quality of the guest experience working in concert with corporate operations leaders across all disciplines. - To ensure the Rooms division operations are providing and delivering a consistent, elevated level of service and quality of products based on established company standards and customers' expectations. -

  • Accountable for brand standards, service initiatives, the guest experience, guest feedback trends and actions to address issues, talent development and retention
  • In concert with Operations team members, develop strategic objectives and goals for the Rooms discipline and ensure timely execution of these objectives into key components of the hotel's operation at assigned hotels
  • Ensure the voice of the customer is heard throughout the company utilizing whatever resources are necessary to fulfill the trilogy
  • Provide regular and effective updates to the Senior Leadership team on the performance of assigned areas and the leaders in the division.
  • Actively participate in operations meetings and senior staff meetings at the corporate office; responsible for briefing corporate colleagues on noteworthy issues in assigned areas of responsibility
  • Collaborates to create improved processes and management methods to generate higher performance
  • Critically analyze all guest experience metrics; including but not limited to JD Powers, Medallia, Trip Advisor, Google, Alerts, Moments of Service/Power of Engagement execution, AES and other indicators as they evolve
  • Mentor talent to perpetuate the Omni Hotels & Resorts service experience including LID/MID/SDDP/EID/Succession Planning and maintain a personal connection with High Potential Leaders. Build Effective Teams.
  • Maximize associate performance and positive morale by serving as an ambassador of Omni Hotels & Resorts Core Values
  • Assist General Managers in the selection process of Directors of Rooms and Directors of Operations.
  • Manage all aspects of operations for the discipline to ensure consistency within brand standards


    • College Degree
    • Previous experience in a Vice President or Corporate Director level role in a luxury hotel company highly desired
    • Previous experience as a General Manager in a luxury or upper upscale environment desirable
    • 3+ years' experience in an EC level role required
    • Leadership in all areas of the rooms division required - front office, guest services, housekeeping, etc -
    • Strong training background
    • Brand Operations Experience with oversight for service
    • Experience in various type of properties - Resort, Convention and City Center Hotel a plus
    • Demonstrated track record in achieving results
    • Strong analytic and strategic planning skills
    • Outstanding communications and leadership abilities
    • Strong track record of mentoring and developing leaders
    • Ability to travel

      Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: -EEOC is the Law Poster -and the following link is the -OFCCP's Pay Transparency Nondiscrimination policy statement -If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to -applicationassistance@omnihotels.com.

Keywords: Omni Hotels & Resorts, Dallas , Vice President, Rooms, Executive , Dallas, Texas

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