Center Medical Director
Company: ChenMed
Location: Dallas
Posted on: November 18, 2023
Job Description:
We're unique. - You should be, too.We're changing lives every
day. - For both our patients and our team members. Are you
innovative and entrepreneurial minded? Is your work ethic and
ambition off the charts? - Do you inspire others with your kindness
and joy?We're different than most primary care providers. We're
rapidly expanding and we need great people to join our team.This
crucial role is a transitional position towards becoming a center
clinical P&L leader (i.e., Senior Medical Director [SMD]) in
the organization. The incumbent Center Medical Director (CMD) will
leverage his/her prior leadership experience to expedite learning
and delivering the ChenMed clinical model. The CMD may be
simultaneously completing PCP Black Belt Training and Mastering the
Medical Director Essentials within a combined and accelerated PCP
and medical director training pathway.
We are an outcomes-focused, value-based organization. This position
will be subject to, and have center oversight for, the following
metrics/competencies that are regularly assessed to help our
clinicians become successful and reach Partnership status: panel
size, patient outcomes (admissions and hospital sick days), CG
CAHPS and net promoter score (patient experience), HEDIS and
clinical gaps closures, and medical cost effectiveness measures.
Each primary care provider (PCP) will have goals for these metrics
and will be expected to work towards those targets with their
center and market leadership as well as their care team. Culture is
also very important in the medical centers and CMDs are expected to
ensure PCPs are leaders in our organization and helping champion a
positive culture of love, accountability, and passion.The CMD will
demonstrate and lead the center's providers towards:
- Accountability and oversight for outcomes: - The CMD
demonstrates accountability for outcomes, strong clinical care, and
cost-effectiveness for each patient in their panel of at least 300
risk adjusted patients (75% partial panel). They understand that
they can strongly influence the patient's outcomes by building a
trusting relationship and helping them change behaviors.
- Coaching for health: - Act as a health coach, rather than just
a consultant for sickness, by helping patients set short and
long-term health goals, partners with the patient to work toward
the goals, and frequently follows up on those goals on the path to
improved health for their patients.
- Simplifying for action: - Simplify and prioritize appropriately
so that behavior change is more actionable, both for the patient in
helping them achieve their goals, and when leading their care team
towards their performance goals.
- Leadership: - Lead center Super Huddle (SH) and Transforming
Care Meeting (TCM) weekly care meetings, as well as support Center
Manager/Center General Manager. - The goal is for the CMD to
increasingly assume responsibilities of the SMD to directly
supervise, performance manage and train PCPs in his/her assigned
center; as well as be accountable for maximizing overall clinical
value while engaging physicians to improve clinical quality,
efficiency, outcomes, cost effectiveness, and physician/patient
satisfaction. This will partially be accomplished by leadership
rounding (monthly 1:1), which initially will be jointly conducted
with the market clinical leader. - In addition, the goal for the
CMD will be over time to increasingly manage day-to-day clinical
and business operations to improve the financial performance of the
center, in partnership with the Center Manager/Center General
Manager.The CMD will be required to demonstrate the ability to
function both independently and in collaboration with other health
care professionals. The CMD will work closely with the applicable
center and market leadership to ensure compliance with guidelines
along with participating in risk and quality management programs,
clinical meetings and other meetings as required that promote
patient health and company goals.CMD Training will include
- PCP Black Belt Training and PCP Essentials
- Medical Director and Center Operations
- ChenMed Leadership Pathways Program
- Medical Economics and Center Financial Performance
- Sales and GrowthThe CMD will adhere to strict departmental
goals/objectives, standards of performance, regulatory compliance,
quality patient care compliance, and policies and
procedures.ESSENTIAL JOB DUTIES/RESPONSIBILITIES (for own panel
initially and progressively is accountable for center):
- Independently provides care and oversight of outcomes, as
applicable, for patients with acute and chronic illnesses
encountered in the older adult patient.
- Takes full accountability for patient care and outcomes and
will appropriately seek consultation from specialists when needed;
remains involved in, and responsible for, the detailed care of the
patient.
- Engages with the hospitalist whenever one of their patients is
in the hospital (regardless of whether the hospitalist works for
ChenMed or not).
- Responsible for assessment, diagnosis, treatment, management,
education, health promotion and care coordination and documentation
for patients with acute and complex chronic health needs.
- Leads their care team consisting of care promoter (medical
assistant), care facilitator, and care coordinator for patients
able to come to the office.
- For patients that are unable to come to the office-in hospital,
SNF, LTC or home-bound, the CMD will engage with the transitional
care team and others including case managers, acute and
transitional-care physicians, and other resources that may be
available depending on the market (e.g. telehealth).
- Leads Super Huddle (SH) and Transforming Care Meeting (TCM)
weekly, as well as supports Center Manager/Center General Manager.
- CMD partners with Center Manager/Center General Manager to
co-lead center stand-ups and deliver exceptional patient care
across their respective teams.
- Joins national director biweekly meetings and attends
annual/biannual clinical leadership conferences.
- Plays an active role in the management of their center and will
help cover for other providers who may be out for various reasons.
Takes an active role as needed in recruiting patients for the
center and additional providers for the company.
- Drives a positive culture that supports a cohesive team
approach, drives excellent results and relationships, and promotes
"best place to work" culture measured by employee engagement
scores.
- Upon successfully making progress on attaining consistent
primary care performance trending towards that of a ChenMed PCP
Partner, maintaining trajectory of medical director training, the
CMD will be asked to increasingly assume the role and
responsibilities of a Senior Medical Director, which may
include:
- Managing, mentoring and coaching PCPs in his/her assigned
center to deliver outstanding clinical outcomes, including sampling
other PCP's daily huddles within their center
- Leadership rounding with the PCPs (reduced involvement of
market clinical leader)
- Partnering with Center Manager/Center General Manager to drive
continued improvement of center financial performance, and helping
increase center membership
- Performs other duties as assigned and modified at manager's
discretion.ESSENTIAL BEHAVIORS AND SKILLS (for own panel initially
and progressively is accountable for center):
- Availability and Accessibility to build trust from their
patients. It is expected that CMDs will make themselves as
available to their patients as possible by being open and available
for walk-in visits and answering phone calls and messages in a
timely manner
- Service Orientation: CMDs provide care that they would want for
a family member or for themselves to each patient at every
interaction
- Evidence Based Medicine: The CMD remains updated on
evidence-based medicine, but also recognizes that factors outside
of traditional medicine, like lifestyle and nutrition, have a large
impact on patient health outcomes. The CMD stays up to date on
clinical, nutritional, and lifestyle-based interventions to improve
outcomes
- Physician Leadership is integral to good healthcare, so the CMD
must be willing to continuously work to develop and improve
leadership skills for the benefit of one's patients, their team,
their center and the company
- Quality: Our patients deserve the highest quality of care. This
requires a willingness to work with the care teams towards
achieving high quality outcomes and quality measures. At the same
time, CMD will always be looking for ways to continuously and
systematically improve their practice of medicine and the
operations of their center
- Influence: CMD must competently and compassionately influence
their patients, their teams, and themselves to achieve the best
outcomes
- Self-Care: A CMD can take the best care of their patients when
they are adequately caring for themselves physically, mentally,
socially and spiritually. Physician wellness is important for
sustainability and promoting the health of physicians, staff, and
patients
- Proficient in Microsoft Office Suite products including Word,
Excel, PowerPoint and Outlook, plus a variety of other
word-processing, spreadsheet, database, e-mail and presentation
software as used in the company
- Ability and willingness to travel locally as needed in their
market, if applicable, nationally for initial training (2 weeks)
and then occasionally (up to 25%) regionally and nationally for
recruiting or training purposes
- Fluency in English, verbal and written. There may be jobs in
some centers that require fluency in other languages, and this will
be made known at the time of application
- This job requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
- MD or DO in Internal Medicine, Family Medicine, Geriatrics or
similar specialty required
- Current, active MD licensure in state of employment is
required
- Board Eligibility is required; Board Certification in Internal
Medicine, Family Medicine, Geriatrics or similar specialty is
preferred
- Once Board certified, CMD must maintain board certification in
their terminal specialty by doing necessary MOC, CME and/or
retaking board exams as required
- Must have a current DEA number for schedule II-V controlled
substances
- A minimum of 2 years' clinical experience in geriatric, adult
or family practice setting required
- A minimum of 2 years' clinical leadership experience is
preferred
- Maybe an existing high-performing PCP or PCP Partner at Chen
Med with a proven ability to manage a panel of > 350 patients
with outstanding clinical, customer service, and cost-efficiency.
Preferred to have been with the organization > 2 years, be a
recognized leader amongst peers, and be able to lead teams in
quality and performance improvement initiatives
- Must successfully complete full medical director training prior
to promotion to Senior Medical Director
- Basic Life Support (BLS) certification from the American Heart
Association (AMA) or American Red Cross required w/in first 90 days
of employmentWe're ChenMed and we're transforming healthcare for
seniors and changing America's healthcare for the better. -
Family-owned and physician-led, our unique approach allows us to
improve the health and well-being of the populations we serve.
We're growing rapidly as we seek to rescue more and more seniors
from inadequate health care. - ChenMed is changing lives for the
people we serve and the people we hire. - With great compensation,
comprehensive benefits, career development and advancement
opportunities and so much more, our employees enjoy great work-life
balance and opportunities to grow. - Join our team who make a
difference in people's lives every single day.
Keywords: ChenMed, Dallas , Center Medical Director, Executive , Dallas, Texas
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