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Brokerage Product Development Manager

Company: UPS
Location: Coppell
Posted on: November 19, 2023

Job Description:

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position provides customs brokerage expertise for geographically aligned customs brokerage accounts. The incumbent collaborates with other teams to maintain communication with key clients and ensures operational execution of customer requirements. This position identifies ways to improve service and implements continuous improvement projects. The incumbent leverages detailed knowledge of the customs brokerage and clearance process and engages others to maintain and grow customs brokerage revenue. This position facilitates activities (e.g., brainstorming sessions, implementation of corrective action plans, etc.) to reduce churn and identify opportunities to expand customer relationships.
--- Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels
--- Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
--- Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships
--- Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
--- Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
--- Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
--- Gathers and shares customs brokerage customer service best practices
--- Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth
--- Provides excellent customs brokerage service to increase customer satisfaction
--- Coordinates with other teams to conduct business and customer review meetings
--- Bachelor's Degree or international equivalent
--- Licensed Customs Broker
--- Bachelor's Degree or international equivalent in Business or Transportation
Additional Information for Internal Candidates:

  • Must be currently located in the same geographic location as the job or willing to relocate yourself - Required

  • Hours: M-F, 8am to 5pm

  • Grade: 30E

  • Internal applicants must apply by end of day Sunday, 11/26/23

    Employee Type:
    UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
    Other Criteria:
    Employer will sponsor visas for specific positions . UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
    Basic Qualifications:
    Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
    Category: Brokerage (Intl Trd Svcs)
    Requisition Number: R23038376
    Location: Coppell,Texas

Keywords: UPS, Dallas , Brokerage Product Development Manager, Executive , Coppell, Texas

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