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International Manager

Company: Confidential
Location: Dallas
Posted on: February 9, 2024

Job Description:

International Manager

Position Summary
The International Manager s primary responsibility is to lead the International Operations department to meet or exceed the expectations of our clients; this includes air and ocean products (Import and Export). Strong emphasis on relationship building, delivering quality service and contributing to revenue growth.

Position Responsibilities
The International Managers responsibilities will include:

  • Team building with the ability to set and achieve personal & departmental goals and manage quality metrics.
  • Manage the team in terms of prioritizing, scheduling, and the routing of all international cargo.
  • Analyze routings to ensure quality service at the most competitive rate possible.
  • Demonstrate in-depth international industry knowledge with the ability to identify, anticipate, understand and respond to our clients needs promptly.
  • Ensure that the international department maintains all Standard Operating Procedures (SOPs) in conjunction with international customer service and sales teams. Responding to inquiries from overseas agents/offices/customers in a timely fashion.
  • Audit files to insure proper operating standards are being followed including invoicing, routing and probability.
  • Maintaining and grow relationships on Team s behalf with both existing and new customers, this can include conference calls and joint sales calls.
  • Ensuring regulatory and country level compliance.

    Position Qualifications and Requirements

    • Minimum 4+ years of experience in international air and ocean freight forwarding operations.
    • Self-motivated starter, with a proven track record of documented accomplishments
    • Strong written and verbal communication skills, including the ability to effectively communicate with clients and internal teams
    • Proactive customer service skills with a strong sense of urgency and follow-up
    • Innovative and creative problem-solving skills.
    • In-depth knowledge of airfreight and ocean movement including pricing, procurement, documentation and shipment management.
    • In-depth knowledge of applicable state, federal, international laws, and regulations (Federal Maritime Commissions, Interstate Commerce Commission, Customs, environmental, import/export, maritime).
    • Cargowise experience preferred, but not required
    • Proficient in the use of excel, power-point and word
    • Background check to be completed on all new hires

      Benefits and Compensation

      • Salary is commensurate with work experience, knowledge and potential book of business
      • Health, Dental and Vision insurance
      • 401K plan matching
      • Paid Time Off policy

        Additional Information
        Once your resume has been submitted, our internal Human Resource department will review your qualifications to determine the applicable next steps. Based on your qualified submission, an initial screening assessment will be conducted, followed up by either ZOOM conference calls or face to face meetings. All information will remain confidential.

Keywords: Confidential, Dallas , International Manager, Executive , Dallas, Texas

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