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Field/Business Service Manager

Company: Honeywell
Location: Dallas
Posted on: July 10, 2024

Job Description:

Join a team recognized for leadership, innovation and diversityHoneywell is hiring a Field/Business Service Manager to sit in Dallas, TX. The Field Service Manager is responsible for services department through delivery and
execution of service solutions in compliance with customer specifications and
contractual agreements by leading and managing an Engineering team, managing a
Profit and Loss(P&L) department, growing the service business inside
existing and new client locations, and reporting the current and future
performance of the department. Key Responsibilities:

  • Lead and Manage an Engineering team of 10 to 15 Engineers.
  • Drive Business growth for the department by enabling and leading a highly effective team.
  • Apply Leadership skills to improve Engineering team performance.
  • Act as mentor to train and develop future managers.
  • Utilize your gained knowledge of Honeywell proprietary products through experience to build a team focused on innovation and customer satisfaction
  • Ensure engagement in new business opportunities for market penetration, team deployment and sales growth.
  • Develop long term, high quality sustainable business relationship with customers by engaging with management teams and consistently exceeding expectations.
  • Perform contract reviews and negotiations with customers and vendors to maximize contract retention and profitability.
  • Liaise with multiple factions to help prevent and resolve customer problems and explore additional business growth opportunities.
  • Drive and Improve metric reporting procedures and own financial metrics, targets and budgets.
  • Drive operational performance to increase revenue, improve service quality, increase operations efficiency and maximize profitability.
  • Full responsibility for achieving cash goals, including actions in support of past due receivables collections.
  • Lead Quick and effective closure of any business process improvement opportunities
  • Overall Profit and Loss(P&L) responsibility including department budget, location costs and team compensation
  • Define team expectations and communicate those to stakeholders
  • Analyze, interpret and maintain monthly, quarterly, and annual financial & operating estimates on revenue and cost data/variances to senior leadership.
  • Team with functional leaders from Honeywell Safety, Finance, Human Resources and others to ensure processes and governance are executed. -YOU MUST HAVE:
    • Bachelor's degree
    • 6-10 years of transferrable -experience in the field
    • Previous supervisory or managerial experienceWE VALUE:
      • Process automation industry experience
      • Excellent communication skills
      • Demonstrated ability to influence at varying levels across the organization
      • Demonstrated ability to operate independently
      • Ability to use experience to appropriately apply the established standards
      • Demonstrated ability to effectively manage a team
      • Previous customer service experienceAdditional Information
        JOB ID: HRD234353Category: Customer ExperienceLocation: 1301 Chalk Hill Road,Dallas,Texas,75212,United StatesExemptGlobal (ALL)Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Dallas , Field/Business Service Manager, Executive , Dallas, Texas

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