Five9 Strategy Manager

Company: Insite Managed Solutions
Location: Dallas
Posted on: June 1, 2025

Job Description:

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Curious? Join the InsiteJourney!Full-Time, In-Office Dallas, Texas, Minimal TravelAre you a good fit for our clients? Insite's purpose is to help our clients win by acquiring expert talent who enjoy working in a collaborative environment and celebrate continuous improvement.The Five9 Strategy Manager is the critical driver of outbound sales performance. This is a hands-on role responsible for leading the strategy, design, and execution of campaigns within the Five9 platform. You'll take full ownership of dialer operations, working closely with cross-functional teams to align campaign structure, and lead management with performance goals. Success in this role requires a mix of platform expertise, data-driven decision-making, and a proactive mindset. Over time, this role will evolve into a leadership position, with growing responsibility for dialing strategy, tools, management, and team development.How you can be Exceptional in this role:

• Lead the strategy, setup, and optimization of Five9 dialer campaigns to meet operational goals
  
• Take full ownership of the Five9 environment including configuration and troubleshooting
  
• Identify inefficiencies or risks and resolve them before they impact performance
  
• Analyze data and turn insights into real-time adjustments
  
• Design and document clean, repeatable dialing strategies
  
• Manage lead lists and segmentation with accuracy and compliance
  
• Scrub and maintain data in alignment with TCPA, DNC, and state regulations
  
• Stay current with Five9 updates, dialing regulations, and best practices
  
• Build dashboards to keep stakeholders informed and aligned
  
• Provide training, feedback, and support to frontline teams on dialer tools and changes
  
• Manage dialing strategies to include communication
  How you will help usSucceedtogether:
  • 3+ years' experience in dialer administration, with direct Five9 expertise required
    
  • Strong knowledge of TCPA, DNC, and related compliance standards
    
  • Experience in high-volume outbound contact center environments
    
  • Proven ability to analyze data and make informed adjustments
    
  • A proactive mindset and strong problem-solving skills
    
  • Attention to detail and ability to manage multiple campaigns
    
  • Clear communication skills with both technical and non-technical teams
    How you canStandout:
    • Experience in outbound sales strategiesEqual Opportunity Employer M/F/D/V
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Keywords: Insite Managed Solutions, Dallas , Five9 Strategy Manager, Executive , Dallas, Texas