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Technical Account Manager

Company: Turbonomic
Location: Dallas
Posted on: July 13, 2018

Job Description:

As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with Turbonomics largest and most complex customers. You will serve as a TAM to ensure successful implementations and to ensure that the customers serve as a positive reference and continue their operationalization of Turbonomic technology, documenting Turbonomic value and ROI realization. Additionally, you will become the customers single point of contact into all of Turbonomic. As such, your technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.
Responsibilities


  • Provide project leadership for the customers major Turbonomic initiatives. This would include project management functions and solutions architecting functions
  • Assist the customer in defining, capturing, documenting and sharing the actual financial value provided by Turbonomic and establish the ROI
  • Design and develop innovative solutions to customer requirements , with assistance from our internal engineering group and product management
  • Maintain current functional and technical knowledge of the Turbonomic, virtualization, converged infrastructure and storage networks
  • Gather and maintain current information on the customers virtualization infrastructure
  • Provide clear and constructive product feedback to Turbonomic Product Management teams based on customer requirements
  • Help to document best practices in developing and deploying Turbonomic solutions
  • Function as a front-line technical resource for best practice and informal customer questions and act as liaison between customers and both the Engineering and Product Management offices


    Qualifications


    • 5 years experience minimum in customer-facing positions as a technical account manager, client manager, professional services consultant or sales engineer
    • Bachelor's Degree in Math, CS, Economics, Engineering or related field or equivalent experience
    • Understanding of hardware and software architecture, and infrastructure design and development
    • Strong technical background, with previous experience in Linux system administration and Virtualization management
    • Strong analytical skills regarding technical and project management issues
    • Strong professional documentation skills and willingness to create professional documented deliverables for customers
    • Strong understanding of strategic sales process
    • Strong organizational skills with an ability to manage competing client demands
    • Excellent communications and interpersonal skills
    • Ability to travel approx. 25% percent of the time
    • Software Development experience a plus
    • Candidates that live and work in the TOLA territory will be considered


      Turbonomic delivers enterprise organizations with automation software that enables on-premises and public cloud to self-manage in real-time, thereby assuring performance while lowering cost and maintaining compliance with business policies. The Turbonomic platform matches workload demand to infrastructure supply, helping customers maintain a continuous state of application health. Serving customers since 2010, Boston-based Turbonomic is one of the fastest growing technology companies, trusted by thousands of enterprise organizations to activate their hybrid cloud journey. Turbonomic was name a 2017 Tech Innovator by CRN and Forbes Cloud 100 company, positioning us as the leaders of hybrid cloud transformation. Come be part of the transformation.

      Keywords: Turbonomic, Dallas, Technical Account Manager, Executive, Dallas, Texas

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