HOUSEKEEPING MANAGER - The Sinclair, Autograph Collection (190011FY)
Company: Marriott International, Inc.
Posted on: April 18, 2019
Heres To Your Journey with Marriott's Autograph Collection features
a select group of upscale and luxury independent partner hotels,
each with its own distinct personality, experience, style and
features. Located in major cities and desirable destinations around
the world, Autograph guests favor hotel stays that reflect their
own unique and personal styles. Be a part of our team and deliver
an innovative guest experiences that resists predictability. The
The Sinclair, Autograph Collection located at 512 Main Street, Fort
Worth, TX 76102 is currently hiring a HOUSEKEEPING MANAGER.
Responsibilities include: Assists in managing the execution of all
operations in the rooms area departments (e.g.,Front Office,
Engineering/Maintenance,Housekeeping) and managing staff. Strives
to continually improve guest and employee satisfaction and maximize
the financial performance of the department. Monitors compliance
withstandards and procedures. Leads specific team while assisting
with meeting or exceeding property goals. CANDIDATE PROFILE
Education and Experience High school diploma or GED; 4 years
experience in the guest services, front desk, housekeeping, or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related
professional area. CORE WORK ACTIVITIES Leading Room Operations
Team Verifies that goals are being translated to the team as they
relate to guest tracking and productivity. Creates and nurtures a
property environment that emphasizes motivation, empowerment,
teamwork, continuous improvement and a passion for providing
service. Understands employee and guest satisfaction results and
developing game plans to attack need areas and expand on the
strengths. Verifies that the team has the capabilities to meet
expectations. Leads by example demonstrating self-confidence,
energy and enthusiasm. Assists employees in understanding guests
ever-changing needs and expectations, and exceeding them. Managing
Property Rooms Operations Function(s) Assists in managing the
execution of all operations in the rooms area departments (e.g.,
Front Office, Engineering/Maintenance, Housekeeping). Follows
property specific second effort and recovery plan. Publishes all
guest satisfaction results in a timely fashion including all guest
satisfaction forms, comment cards and guest letters. Takes
proactive approaches when dealing with employee concerns. Extends
professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees. Meets
semiannually with staff on a one-to-one basis. Assists/teaches the
team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed. Performs other duties, as
assigned, to meet business needs. Managing and Monitoring
Activities that Affect the Guest Experience Provides excellent
customer service by being readily available/approachable for all
guests. Strives to continually improve guest and employee
satisfaction. Takes proactive approaches when dealing with guest
concerns. Extends professionalism and courtesy to guests at all
times. Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality
requirements. Managing Profitability Assists in performing required
annual Quality audit with General Manager (GM) & Regional Director
(RD). Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.
Conducting Human Resources Activities Interviews and assists in
making hiring decisions. Receives hiring recommendations from team
supervisors. Verifies that orientations for new team members are
thorough and completed in a timely fashion. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Dallas , HOUSEKEEPING MANAGER - The Sinclair, Autograph Collection (190011FY), Executive , Dallas, Texas
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