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Senior Business Analyst - 2014030

Company: Fidelity Investments
Location: Westlake, TX
Posted on: November 20, 2020

Job Description:

Triage, fixes, and performs root cause analysis for production support incidents of workflows, service centers, event notifications, and imaging systems. Gathers, analyzes, designs, documents, develops, configures, and tests business process workflows. Integrates and automates service center and XTRAC workflows using automation tools and applications.

Primary Responsibilities:

Performs complex technical and functional analysis for multiple projects supporting several workflow initiatives.

Develops original and creative technical solutions to new and on-going workflow development efforts.

Develops comprehensive technical documentation including, system requirements analysis documents, technical systems design documents, data maps, and test plans.

Designs and develops service request and messages, and two-way communication workflow systems.

Designs, develops, and supports service center enhancement projects (portal release projects).

Develops complex workflows.

Integrates with service center and other applications and automation tools.

Automates workflows using Blue Prism automation tool.

Builds new agents and modifies existing agents.

Works on complex assignments and often multiple phases of a project.

Supports and performs all phases of testing leading to implementation.

Assists in the planning and conducting of user acceptance testing.

Responsible for post-installation testing of any problems.

Provides ongoing support to identify and resolve workflow production incidents.

Education and Experience:

No degree and five (5) years of experience in the job offered or five (5) years of experience performing workflow integration and implementing business process management workflow systems, using TASview, BOLA, and CAM applications within the financial industry.

Or, alternatively, Bachelors degree (or foreign education equivalent) in Finance, Accounting, Statistics, Business Administration, Mathematics, or a closely related field and three (3) years of experience in the job offered or three (3) years of experience performing workflow integration and implementing business process management workflow systems, using TASview, BOLA, and CAM applications within the financial industry.

Or, alternatively, Masters degree (or foreign education equivalent) in Finance, Accounting, Statistics, Business Administration, Mathematics, or a closely related field and one (1) year of experience in the job offered or one (1) year of experience performing workflow integration and implementing business process management workflow systems, using TASview, BOLA, and CAM applications within the financial industry.

Skills and Knowledge:

Candidate must also possess:

Demonstrated Expertise (DE) designing and developing end-to-end workflows in desktop and client facing Web applications, using Administration and Camunda to build a workflow communication system between client and operation teams.

DE developing Robotic Processing Automation, and re-engineering workflows using Blue Prism automation tool; and developing Robotic Processing Automation, and re-engineering workflows using Blue Prism automation tool, within an intermingled system environment with multi-layer complexities to analyze strengths and weakness of multi-systems solutions.

DE designing and developing data integration between Camunda and automation tools (Blue Prism, TASView, BOLA, and CAM) and applications (Siebel and Mainframe for MAUI calls, eDB2, and Service Center).

DE implementing event notifications and enabling content in an Image Management Systems for event notification systems; establishing communication between workflow platform and TASview, BOLA, and CAM; and enabling documentation attachment features from client-facing front end Web applications and back-end workflows.

For full job details and to apply, please visit https://jobs.fidelity.com/ and search for job number: 2014030.

Keywords: Fidelity Investments, Dallas , Senior Business Analyst - 2014030, Finance , Westlake, TX, Texas


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Senior Business Analyst - 2014030
Description: Triage, fixes, and performs root cause analysis for production support incidents of workflows, service centers, event notifications, and imaging systems. Gathers, analyzes, designs, documents, develops, (more...)
Company: Fidelity Investments
Location: Westlake, TX
Posted on: 11/20/2020

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