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Chief Medical Scribe

Company: Robin Healthcare
Location: Burleson
Posted on: June 25, 2022

Job Description:

What you'll be doing: The Chief Scribe is responsible and accountable for ensuring the highest quality management of their scribe team, and positioning Robin for long-term success. Additionally, the Chief Scribe is responsible for the performance, development, and management of all scribes within the account they oversee. The Chief Scribe will report directly to their assigned Account Manager.RESPONSIBILITIES:Staffing, Employee Onboarding, and TrainingSubmit recruitment requests for scribe resignation/turnoverEnsure proper staffing levels on all clinic daysCoordinate the set-up, execution, and evaluation of training for all new scribesComplete doctor specific training with each scribe, inclusive of cross-trainingDevelop provider-specific documentation tipsConduct routine note audits of scribes and implement performance improvement plans when necessarySchedulingDevelop monthly schedules with proper flexibility for unforeseen developments such as illness or turnoverEnsure 100% shift coverage inclusive of filling shifts in case of call-out or staffing issueCoordinate cross-trains of scribes to assist with proper schedule flexibilityEnsure compliance with time and shift attendanceReview scribe timesheets on a bi-monthly frequencyProactively replace low performing scribes and replace departing scribesScribe Management and DevelopmentBuild commitment on your team to achieve an average length of employment of 12-18 months Enable an environment of teamwork, high performance, and collaboration with specific examples of positive behavior reinforcement, and leadership developmentManage team chats to answer questions from the scribe team. Can include delegating the first responder on your team to clinical questionsCoordinate backup with floaters to complete shifts, and if all else fails, jump in and assist with completing notes if seriously behind on clinicManage updates to provider templates/smart phrases while preserving the goal of simplicity. Ensure the scribe team adjusts to those changesInvestigate provider feedback, provide solutions for remediation, and report to the Account ManagerParticipate in weekly meetings with the Account ManagerPractice & CSM CommunicationTargeted and clear communication to providersEffective documentation of provider challenges to lead to rapid resolution with CS teamKEY METRICS EVALUATING PERFORMANCE:All notes are complete within contracted turnaround timeDeliver monthly scribe schedules at least 1 week before start of monthAccurate notes and codesComplaint rates

Keywords: Robin Healthcare, Dallas , Chief Medical Scribe, Healthcare , Burleson, Texas

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