Manager of Pharmacy Operations, Acute Care
Company: UT Southwestern
Posted on: November 26, 2022
Pharmacy Operations Manager, Acute Care - Relocation
Why UT Southwestern?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT
Southwestern is committed to excellence, innovation, teamwork, and
compassion. At UT Southwestern, we invest in you with opportunities
for career growth and development that align with your future goals
and help to provide security for you and your family. Our highly
competitive benefits package offers healthcare, PTO and paid
holidays, on-site childcare, wage, merit increases and so much more
that are all available on the day you start work. UT Southwestern
is honored to be a Veteran Friendly work environment that is home
to approximately 800 veterans. We value your integrity, dedication,
and the commitment you've made to our country. We're proud to
support your next mission. Ranked by Forbes as one of the Top 10
National Employers, we invite you to be a part of the UT
Southwestern team where you'll discover teamwork, professionalism,
and consistent opportunities for growth.
UTSW is proud to offer a comprehensive benefit package that
Paid (zero premium) medical coverage for employees starting first
State of Texas defined-benefit pension plan
Generous Paid Time Off (vacation & sick leave plus paid
On-site child care centers, dependent/elder back-up care and
The Pharmacy Operations Managers for UTSW Acute Care Services is
the responsible for managing pharmacy inpatient operations at both
the Manages operational activities, priorities, and problems,
technician staffing and workloads. Provides status report to
pharmacy management effectively communicating issues, concerns, and
suggestions as appropriate. Identifies opportunities for cost
containment and promotes cost effective utilization of resources.
Assists with budget preparation and daily financial activity
specifically in relation to high cost drugs. Assists the Director
and Assistant Vice President of Pharmacy with meeting
administrative goals and objectives. Relocation is available for
Experience and Education
1. 3 years pharmacy management experience
2. Bachelor of Science degree or PharmD from ACPE accredited school
3. Eligible for licensure by Texas State Board of Pharmacy (TSBP)
is required and Texas license with TSBP within 30 days of date of
hire ; Current Basic Life Support (BLS) certification, course
accredited by the American Heart Association (AHA) or American Red
4. Computer skills, data entry
5. English (speaking, reading, writing). Good general health and
stress coping ability. Moderate physical effort: prolonged
standing/walking, occasional lifting/carrying (up to 25 lbs),
reaching, bending, crouching, etc.
Demonstrates continuous performance improvement in targeted areas
of responsibility in alignment with the overall annual Hospital
performance improvement targets.
Meets or exceeds financial goals and objectives of the
Maintains and enforces organizational and departmental policies,
procedures, objectives, performance improvement initiatives,
environmental and infection control standards.
In the absence of the Director or when requested, represents the
pharmacy department knowledgeably and professionally at all
meetings, conferences, committees.
Oversees pharmacy distribution processes. Works with staff in
developing accurate and efficient distribution processes, policies
and procedures. Oversees and assists with annual controlled
substance inventory and quarterly purchasing inventories.
Assists the Director and Assistant Vice President of Pharmacy with
implementation, monitoring and evaluation of the departmental
strategic plan and standards of care. Works to eliminate or reduce
predictable sources of billing, transcription or dispensing
Mentors staff in good decision-making skills, and problem
identification and resolution processes. Promotes staff ownership
of the work environment encouraging process improvement
Assists pharmacy management by reporting drug purchase history
information, NF usage, and nursing unit doses used for financial
analysis and cost saving initiatives. Overseas pharmacy payroll
processes, collating payroll data with workload units for assessing
Maintains high visibility and availability through participation in
departmental meetings and daily activities. Maintains effective
communications with coordinators and technical staff providing
leadership and support and assisting staff as necessary.
Contributes ideas and identifies opportunities for process
improvements to better deliver prompt and safe patient care.
Actively involved in the interview, selection and hiring of
qualified candidates. Evaluates employee performance. Completes
annual appraisals in a timely manner and provides documentation of
commendations or disciplinary actions.
Works with technician development coordinator and appropriate
operations coordinators regarding technical staff orientation,
development, education, training, PTCB certification and TSBP
Monitors pharmacy information systems and communicates with IR
regarding problems, resolutions, and improvements. Coordinates
upgrades of information systems with outside vendors and IR as
needed. Processes formulary additions to pharmacy information
systems, and new additions to the CDM. Assists with charge audits
upon request, monitors timeliness of charges and credits and
verifies accuracy when deemed necessary.
Actively enhances personal growth, development, and management
skills by review of current literature, participating in continuing
educational programs, in-services and meetings. Strives to improve
patient satisfaction, as measured by Press Ganey scores.
Develops People - Values diversity; coaches people; develops future
talent; delegates; effectively deals with employee problems.
Leads Change - Takes initiative; shows adaptability, flexibility;
thinks and plans strategically; articulates clear vision and goals;
Drives for Results - Manages business operations effectively;
effective follow-though and follow-up; takes accountability; solves
problems and implements solutions; integrates financial
understanding into solutions; demonstrates technical
Building Teams - Clarifies roles and responsibilities; includes all
organization personnel into decision making process; develops
win-win solutions; collaborates with colleagues and peers; builds
coalitions and partnerships; manages conflict constructively.
Focuses on Customer - Acts with urgency to address service issues;
assesses and anticipates customer needs; demands highest level of
service from self and staff; recovers quickly from service
breakdowns and improves processes; ensures staff technical training
Communicates - Encourages candid exchange of ideas; articulates
views clearly and directly; expresses facts clearly in writing;
listens attentively to others; communicates a compelling vision to
staff; communicates quickly issues affecting staff.
Duties performed may include one or more of the following core
functions: a) Directly interacting with or caring for patients; b)
Directly interacting with or caring for human-subjects research
participants; c) Regularly maintaining, modifying, releasing or
similarly affecting patient records (including patient financial
records); or d) Regularly maintaining, modifying, releasing or
similarly affecting human-subjects research records.
Displays friendliness, compassion, sensitivity, kindness and
appropriate manners in interactions with patients, physicians and
other ancillary healthcare staff
Displays open-mindedness and objectivity in relations with
patients, physicians, and other ancillary healthcare staff
Promotes a spirit of unity which enables the group to work together
to achieve a common goal
Takes initiative to perform job and/or assist co-workers,
supporting the work of others in accomplishing the mission
Displays adaptability by adjusting to meet the needs
Receives suggestions in a positive manner for improvement and
necessary changes in scheduling, procedures and assignments
Exhibits behaviors, which demonstrate competence, reliability,
self-control, honesty, and appropriate overall appearance while
Ensures qualified clinicians are accountable to the
Performs other duties as assigned.
Knowledge, Skills, and Abilities
Analytical - Synthesizes complex or diverse information; Collects
and researches data; Uses intuition and experience to complement
data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional
Technical Skills - Pursues training and development opportunities;
Strives to continuously build knowledge and skills.
Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance; Meets commitments; Maintains confidentiality.
Oral Communication - Speaks clearly and persuasively in positive or
negative situations; Listens and gets clarification; Responds well
to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Able to
read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits
objectivity and openness to others' views; Gives and welcomes
feedback; Contributes to building a positive team spirit; Inspires
respect and trust.
Adaptability - Develops workable implementation plans; Communicates
changes effectively; Builds commitment and overcomes resistance;
Monitors transition and evaluates results; Able to deal with
frequent change, delays, or unexpected events.
Delegation - Delegates work assignments; Gives authority to work
independently; Sets expectations and monitors delegated
Makes her/himself available to staff; Provides regular performance
feedback; Develops subordinates' skills and encourages growth;
Solicits and applies customer feedback (internal and external);
Improves processes, products and services.; Continually works to
improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality;
Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions;
Displays orientation to profitability; Demonstrates knowledge of
market and competition; Aligns work with strategic goals; Works
within approved budget; Develops and implements cost saving
measures; Contributes to profits and revenue; Conserves
Diversity - Demonstrates knowledge of EEOC publications; Shows
respect and sensitivity for cultural differences; Educates others
on the value of diversity; Promotes a harassment-free environment;
Supports affirmative action and respects diversity; Builds a
Ethics - Treats people with respect; Works with integrity and
ethically; Upholds organizational values.
Strategic Thinking - Understands organization's strengths and
weaknesses; Analyzes market and competition; Adapts strategy to
Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments; Looks for ways to
improve and promote quality; Monitors own work to ensure
Safety and Security - Observes safety and security procedures;
Reports potentially unsafe conditions.
Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are covered when absent.
Leadership - Exhibits confidence in self and others; Inspires and
motivates others to perform well; Includes staff in planning,
decision-making, facilitating and process improvement; Takes
responsibility for subordinates' activities.
Work is performed in any UT Southwestern Pharmacy or campus
Compliance with the COVID-19 vaccine mandate enforced by the
Centers for Medicare and Medicaid (CMS) is a requirement for this
position. Federal law requires individuals holding this position to
be fully vaccinated or have an approved exemption for certain
medical, disability, or religious reasons. Individuals who do not
meet CMS vaccination requirements are not eligible and should not
apply for this position but are encouraged to apply for other
non-healthcare positions at UT Southwestern for which they
For COVID-19 vaccine information,---applicants should visit
To learn more about the benefits UT Southwestern offers, visit
This position is security-sensitive and subject to Texas Education
Code -51.215, which authorizes UT Southwestern to obtain criminal
history record information.
UT Southwestern Medical Center is committed to an educational and
working environment that provides equal opportunity to all members
of the University community. As an equal opportunity employer, UT
Southwestern prohibits unlawful discrimination, including
discrimination on the basis of race, color, religion, national
origin, sex, sexual orientation, gender identity, gender
expression, age, disability, genetic information, citizenship
status, or veteran status. To learn more, please visit:
Keywords: UT Southwestern, Dallas , Manager of Pharmacy Operations, Acute Care, Healthcare , Dallas, Texas
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