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Manager of Pharmacy Operations, Acute Care

Company: UT Southwestern
Location: Dallas
Posted on: November 26, 2022

Job Description:

Pharmacy Operations Manager, Acute Care - Relocation Available

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. UT Southwestern is honored to be a Veteran Friendly work environment that is home to approximately 800 veterans. We value your integrity, dedication, and the commitment you've made to our country. We're proud to support your next mission. Ranked by Forbes as one of the Top 10 National Employers, we invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth.

UTSW is proud to offer a comprehensive benefit package that includes:

Paid (zero premium) medical coverage for employees starting first day

State of Texas defined-benefit pension plan

Generous Paid Time Off (vacation & sick leave plus paid holidays)

On-site child care centers, dependent/elder back-up care and work/life programs


The Pharmacy Operations Managers for UTSW Acute Care Services is the responsible for managing pharmacy inpatient operations at both the Manages operational activities, priorities, and problems, technician staffing and workloads. Provides status report to pharmacy management effectively communicating issues, concerns, and suggestions as appropriate. Identifies opportunities for cost containment and promotes cost effective utilization of resources. Assists with budget preparation and daily financial activity specifically in relation to high cost drugs. Assists the Director and Assistant Vice President of Pharmacy with meeting administrative goals and objectives. Relocation is available for this position.

Experience and Education

1. 3 years pharmacy management experience

2. Bachelor of Science degree or PharmD from ACPE accredited school of pharmacy

3. Eligible for licensure by Texas State Board of Pharmacy (TSBP) is required and Texas license with TSBP within 30 days of date of hire ; Current Basic Life Support (BLS) certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC).

4. Computer skills, data entry

5. English (speaking, reading, writing). Good general health and stress coping ability. Moderate physical effort: prolonged standing/walking, occasional lifting/carrying (up to 25 lbs), reaching, bending, crouching, etc.

Job Duties

Demonstrates continuous performance improvement in targeted areas of responsibility in alignment with the overall annual Hospital performance improvement targets.

Meets or exceeds financial goals and objectives of the department.

Maintains and enforces organizational and departmental policies, procedures, objectives, performance improvement initiatives, environmental and infection control standards.

In the absence of the Director or when requested, represents the pharmacy department knowledgeably and professionally at all meetings, conferences, committees.

Oversees pharmacy distribution processes. Works with staff in developing accurate and efficient distribution processes, policies and procedures. Oversees and assists with annual controlled substance inventory and quarterly purchasing inventories.

Assists the Director and Assistant Vice President of Pharmacy with implementation, monitoring and evaluation of the departmental strategic plan and standards of care. Works to eliminate or reduce predictable sources of billing, transcription or dispensing errors.

Mentors staff in good decision-making skills, and problem identification and resolution processes. Promotes staff ownership of the work environment encouraging process improvement actions.

Assists pharmacy management by reporting drug purchase history information, NF usage, and nursing unit doses used for financial analysis and cost saving initiatives. Overseas pharmacy payroll processes, collating payroll data with workload units for assessing staffing efficiency.

Maintains high visibility and availability through participation in departmental meetings and daily activities. Maintains effective communications with coordinators and technical staff providing leadership and support and assisting staff as necessary. Contributes ideas and identifies opportunities for process improvements to better deliver prompt and safe patient care.

Actively involved in the interview, selection and hiring of qualified candidates. Evaluates employee performance. Completes annual appraisals in a timely manner and provides documentation of commendations or disciplinary actions.

Works with technician development coordinator and appropriate operations coordinators regarding technical staff orientation, development, education, training, PTCB certification and TSBP registration.

Monitors pharmacy information systems and communicates with IR regarding problems, resolutions, and improvements. Coordinates upgrades of information systems with outside vendors and IR as needed. Processes formulary additions to pharmacy information systems, and new additions to the CDM. Assists with charge audits upon request, monitors timeliness of charges and credits and verifies accuracy when deemed necessary.

Actively enhances personal growth, development, and management skills by review of current literature, participating in continuing educational programs, in-services and meetings. Strives to improve patient satisfaction, as measured by Press Ganey scores.

Develops People - Values diversity; coaches people; develops future talent; delegates; effectively deals with employee problems.

Leads Change - Takes initiative; shows adaptability, flexibility; thinks and plans strategically; articulates clear vision and goals; champions innovation.

Drives for Results - Manages business operations effectively; effective follow-though and follow-up; takes accountability; solves problems and implements solutions; integrates financial understanding into solutions; demonstrates technical proficiency.

Building Teams - Clarifies roles and responsibilities; includes all organization personnel into decision making process; develops win-win solutions; collaborates with colleagues and peers; builds coalitions and partnerships; manages conflict constructively.

Focuses on Customer - Acts with urgency to address service issues; assesses and anticipates customer needs; demands highest level of service from self and staff; recovers quickly from service breakdowns and improves processes; ensures staff technical training and proficiency.

Communicates - Encourages candid exchange of ideas; articulates views clearly and directly; expresses facts clearly in writing; listens attentively to others; communicates a compelling vision to staff; communicates quickly issues affecting staff.

Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.

Displays friendliness, compassion, sensitivity, kindness and appropriate manners in interactions with patients, physicians and other ancillary healthcare staff

Displays open-mindedness and objectivity in relations with patients, physicians, and other ancillary healthcare staff

Promotes a spirit of unity which enables the group to work together to achieve a common goal

Takes initiative to perform job and/or assist co-workers, supporting the work of others in accomplishing the mission

Displays adaptability by adjusting to meet the needs

Receives suggestions in a positive manner for improvement and necessary changes in scheduling, procedures and assignments

Exhibits behaviors, which demonstrate competence, reliability, self-control, honesty, and appropriate overall appearance while rendering service

Ensures qualified clinicians are accountable to the organization

Performs other duties as assigned.

Knowledge, Skills, and Abilities

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Maintains confidentiality.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Inspires respect and trust.

Adaptability - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Monitors transition and evaluates results; Able to deal with frequent change, delays, or unexpected events.

Delegation - Delegates work assignments; Gives authority to work independently; Sets expectations and monitors delegated activities.

Makes her/himself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services.; Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity - Demonstrates knowledge of EEOC publications; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Supports affirmative action and respects diversity; Builds a diverse workforce.

Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.

Strategic Thinking - Understands organization's strengths and weaknesses; Analyzes market and competition; Adapts strategy to changing conditions.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Looks for ways to improve and promote quality; Monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities.

Working Conditions

Work is performed in any UT Southwestern Pharmacy or campus building.


Compliance with the COVID-19 vaccine mandate enforced by the Centers for Medicare and Medicaid (CMS) is a requirement for this position. Federal law requires individuals holding this position to be fully vaccinated or have an approved exemption for certain medical, disability, or religious reasons. Individuals who do not meet CMS vaccination requirements are not eligible and should not apply for this position but are encouraged to apply for other non-healthcare positions at UT Southwestern for which they qualify.

For COVID-19 vaccine information,---applicants should visit https://www.utsouthwestern.edu/covid-19/work-on-campus/

To learn more about the benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

This position is security-sensitive and subject to Texas Education Code -51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion%29882471%

Keywords: UT Southwestern, Dallas , Manager of Pharmacy Operations, Acute Care, Healthcare , Dallas, Texas

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