Senior Medical Practice Assistant-Irving Health Center
Company: Parkland Health and Hospital System (PHHS)
Location: Irving
Posted on: April 25, 2024
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Job Description:
Interested in a career with both meaning and growth? Whether
your abilities are in direct patient care or one of the many other
areas of healthcare administration and support, everyone at
Parkland works together to fulfill our mission: the health and
well-being of individuals and communities entrusted to our care. By
joining Parkland, you become part of a diverse healthcare legacy
that's served our community for more than 125 years. Put your
skills to work with us, seek opportunities to learn and join a
talented team where patient care is more than a job. It's our
passion.Primary PurposeServes as a lead worker to Medical Practice
Assistants providing patient centered care and operationalsupport
to the medical team to ensure an optimal patient experience.
Coordinates activities in the clinical areas and facilities a
smooth patient flow. Assists with patient data collection, performs
select screenings and completes medical office functions relevant
to area/assignment.Education* None.Experience* Must have five years
of customer service experience, preferably in a
medical/healthcare/healthinsurance setting.* Must have two years of
experience in a Medical Practice environment.* Patient registration
experience preferred.* Prefer completion of course work towards an
accredited medical terminology.* Medical Office Assistant
experience or training a plus.* Virtual Care Only:* Must have 2
years of virtual care or telehealth support
experienceCertification/Registration/Licensure* School Based Health
- Youth and Family Services Only (Cost Center 40270):* Must have a
valid Texas Class C Driver License.Required Tests for Placement*
Must demonstrate ability to type 20 words per minute with a maximum
of 3 errors.* Must be able to successfully pass a Spelling Test
with a minimum score of 85%.Skills or Special Abilities* Must be
able to work collaboratively with colleagues to deliver
patient/customer services thatexceeds patient expectations as
evidenced by patient satisfaction scores.* Must be able to
demonstrate competency required as applicable to specialty area.*
Must have demonstrated communication skills to include above
average verbal skills (heavypublic contact) and written skills.
Bilingual skills preferred.* Must have a working knowledge of
diagnostic ICD-9 CM coding and HCPCS-CPT4 procedurecodes.* Must
have a thorough working knowledge of medical terminology.* Must
have basic knowledge of medical software.* Must demonstrate a
positive demeanor, good verbal and written communication skills,
and beprofessional in both appearance and approach.* Must be able
to demonstrate intermediate level clerical skills and a working
knowledge ofstandard office equipment.* Must be detail oriented and
have sharp analytical skills to resolve registration issues as
related tomultiple groups including third-party payors, physicians,
patients and the system.* Must be able to solve problems within the
guidelines of established policies and procedures.* Must be able to
adjust to multiple demands, shifting priorities and rapid
change.Virtual Care Only:* Confident with technology, specifically
electronic medical record, video encounters andcomputer
applications* Must be able to work collaboratively and optimally
with patients with serious healthconditions and barriers to
care.Responsibilities1. Serves as a lead worker for Medical
Practice Assistants to include training, scheduling, monitoringand
completing Performance Indicator Reports, and other reports to
maximize productivity andcompliance within the department. Serves
as acting supervisor for staff as needed, on weekends,rotating
holidays or anytime a shift needs coverage in the absence of a
regularly scheduledsupervisor.2. Acts as primary preceptor and
provides general and topic specific training to employees,
whenchanges in guidelines occur. Provides re-education to
department staff based on results ofreviews to correct potential
weaknesses and assure ongoing compliance. Ensures
documentationexists to evidence training has occurred.3.
Collaborates and assists with the coordination of operational
activities to support clinicaloperations.4. Serves as an expert
resource for patient intake/inquiries, the assessment of patient
needs relatedto clinical support services.5. Performs all related
Medical Practice Assistant duties and patient service activities in
coordinationwith clinical team, and in an expert manner.6. Assists
with oversight in the day-to-day coordination of clinic/area
activities and facilitates clinicalsupport processes according to
standards, and has the ability to support all service needs.7.
Proficiently performs delegated technical functions to include but
not limited to:a. Obtains and/or records initial patient data
including reason for visit, height, weight,allergies, etc., as
trained and reports data to appropriate healthcare team member.8.
Practices patient safety measures and in association with site
leadership:a. Complies with proper hand hygiene (hand washing/hand
sanitizer gel/foam use).b. Applies or practices proper infection
control methods.c. Identifies, corrects and/or reports safety
hazards at the time of discovery.d. Identifies and/or facilitates
maintenance problems with equipment, initiates requests forwork
order, and removes from patient care area, as appropriate.e.
Informs Environmental Services when additional cleaning activities
are needed.9. Participates in performance improvement and quality
initiatives.a. Participates in the unit performance improvement
initiatives.b. Meets expected performance quality measures as
outlined for area(s) or responsibility.10. Identifies ways to
improve work processes and improve customer satisfaction.
Makesrecommendations to supervisor, implements, and monitors
results as appropriate in support of theoverall goals of the
department and Parkland.11. Stays abreast of the latest
developments, advancements, and trends in the field of
MedicalPractices by attending seminars/workshops, reading
professional journals, actively participating inprofessional
organizations, and/or maintaining certification or licensure.
Integrates knowledgegained into current work practices.12.
Maintains knowledge of applicable rules, regulations, policies,
laws and guidelines that impact theMedical Practice. Develops
effective internal controls that promote adherence to
applicablestate/federal laws, and the program requirements of
accreditation agencies and federal, state andprivate health plans.
Seeks advice and guidance as necessary to ensure proper
understanding.13. Based on operational need, may be required to
perform role in an alternate Parkland location.Job
Accountabilities1. Identifies ways to improve work processes and
improve customer satisfaction. Makesrecommendations to supervisor,
implements, and monitors results as appropriate in support of
theoverall goals of the department and Parkland.2. Stays abreast of
the latest developments, advancements, and trends in the field by
attendingseminars/workshops, reading professional journals,
actively participating in professionalorganizations, and/or
maintaining certification or licensure. Integrates knowledge gained
intocurrent work practices.3. Maintains knowledge of applicable
rules, regulations, policies, laws and guidelines that impact
thearea. Develops effective internal controls designed to promote
adherence with applicable laws,accreditation agency requirements,
and federal, state, and private health plans. Seeks advice
andguidance as needed to ensure proper understanding.Parkland
Health and Hospital System prohibits discrimination based on age
(40 or over), race, color, religion, sex (including pregnancy),
sexual orientation, gender identity, gender expression, genetic
information, disability, national origin, marital status, political
belief, or veteran status.As part of our commitment to our patients
and employees' wellness, Parkland Health is a tobacco and
smoke-free campus.
Keywords: Parkland Health and Hospital System (PHHS), Dallas , Senior Medical Practice Assistant-Irving Health Center, Healthcare , Irving, Texas
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