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Clinical Performance Specialist

Company: T-System
Location: Dallas
Posted on: July 16, 2019

Job Description:

Monday, May 13, 2019 The Clinical Performance Specialist plays an important team role in facilitating client relationships and success. This role will serve as a knowledge expert for clients regarding industry best practices related to clinical, operations and financial performance. The Specialist will provide consultative, educational and support services for T-System products and solutions to both the sales team and our clients. PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Function as a resource to clients and internal staff by maintaining current knowledge of the health care industry and best practices regarding T-System products
  • Conduct client interactions, virtual and on-site, using a consultative approach and exceptional client service skills
  • Provide client health checks that analyze workflow and key metrics to help provide realized value from client's perspective
  • Collaborate with internal and client project teams from pre-deployment to post-deployment, taking ownership of updating key performance metrics, workflow documentation, education and clinical support for life-cycle of client partnership
  • Collaborate with the account executive team to help improve referenceable clients
  • Self-educate on T-System products, updates and new products, to provide client consultation and articulate product value to clients
  • Use critical thinking skills to collaborate with other team members in problem-solving issues and process improvement
  • Identify opportunities to incorporate additional T-System products, client consulting and training that will improve workflow efficiency, patient accessibility and end product that positively impacts the patient experience MINIMUM QUALIFICATIONS AND REQUIREMENTS:
    • Licensed Registered Nurse, Nurse Practitioner or Physician Assistant
    • 2+ years of experience in Emergency Medicine
    • Experience using software-based ED documentation solutions preferred
    • Experience with T-System EV solutions preferred
    • Medical Coding experience preferred
    • Exceptional interpersonal, consulting skills, both verbal and written
      • Must be able to exchange accurate information with clients and team members in a clear audible speaking voice and hear normal speech
      • Self-starting, motivated hard worker with the ability to have a flexible schedule
      • Basic computer skills are required (Microsoft Outlook, PowerPoint, Word and Excel)
      • Strong organizational skills required with the capacity to manage multiple projects
      • Must be able to lift at lease 50 pounds; stand and sit for extended periods of time TRAVEL: Travel is required for this position, up to 75% PHYSICAL DEMANDS: Must be able to communicate effectively with clients and team members, both verbally and written. While performing the duties of this job, the employee will be frequently required to stand or sit for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A job description is only intended as a guideline and is only part of the employee's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. T-System, Inc. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/VetsEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities

        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Other details
        • Job Family TSI Jobs
        • Travel Required Yes
        • Travel % 75

Keywords: T-System, Dallas , Clinical Performance Specialist, Healthcare , Dallas, Texas

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