Front Desk Supervisor-Overnight - Westin Stonebriar Hotel & Golf Club (19159156)
Company: Marriott International, Inc.
Posted on: November 24, 2020
Heres To Your Journey with Westin At Westin, we are committed to
empowering the well-being of our guests by providing a refreshing
environment, thoughtful amenities, and revitalizing programming to
help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests
well-being, and were energized to assist as partners in helping
them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and
they appreciate our supportive attitude, anticipatory service and
extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If youre someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise. The
Westin Stonebriar Hotel & Golf Club located at 1549 Legacy Dr,
Frisco, TX 75034 is currently hiring a Front Desk
Supervisor-Overnight. Responsibilities include: Assist staff with
expediting problem payments (e.g., problems processing credit
card). Follow up with guest regarding satisfaction with
guest-related issues. Process all guest check-ins by confirming
reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks,
debit, or credit. Set up accurate accounts for each guest upon
check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with
reservations. Block rooms in the computer and identify designated
requirements and requests. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Coordinate with Housekeeping to
track readiness of rooms for check-in. Review shift logs/daily memo
books and document pertinent information in logbooks. Count bank at
the beginning and end of shift. Balance and drop receipts according
to Accounting specifications. Assist management in training,
motivating, and coaching employees; serve as a role model and first
point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Report accidents, injuries, and unsafe work
conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information. Anticipate and address
guests' service needs. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Dallas , Front Desk Supervisor-Overnight - Westin Stonebriar Hotel & Golf Club (19159156), Hospitality & Tourism , Dallas, Texas
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