DallasRecruiter Since 2001
the smart solution for Dallas jobs

Associate Team Leader

Company: H&R Block
Location: Aubrey
Posted on: January 15, 2021

Job Description:

What you'll do... Joining us as anAssociate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purposeto provide help and inspire confidence in our clients and communities everywhere. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.It would be even better if you also had...
    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!What you'll bring to the team...
      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Dallas , Associate Team Leader, Hospitality & Tourism , Aubrey, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Busser
Description: As busser, you set the stage for service: setting clearing
Company: Bazille
Location: Frisco
Posted on: 01/23/2021

Line Cook
Description: As line cook, you are responsible for the preparation, presentation
Company: Pizza Hut
Location: Justin
Posted on: 01/23/2021

AM/Openers-Crewmembers - Cooks, Cashiers and Customer Service
Description: The Crewmember ndash At Raising Cane's, What We Do is serve the Perfect Box, Fast, Friendly, Clean Have Fun A Crewmember has the primary responsibility of providing a positive Customer experience, (more...)
Company: Raising Cane's
Location: Dallas
Posted on: 01/23/2021


Cashier
Description: Reporting to the General Manager, the Team Member provides front-line service to Sbarro
Company: Sbarro
Location: Frisco
Posted on: 01/23/2021

Barista
Description: As the barista, you will skillfully craft the perfect beverage
Company: Bazille
Location: Frisco
Posted on: 01/23/2021

Barista
Description: As a Juicerista, you are our brand's representative. You are the smiling face the guest sees when they walk through
Company: Clean Juice
Location: Dallas
Posted on: 01/23/2021

Cook
Description: Who says FUN and RESPONSIBILITY can't hang together At SONIC
Company: Sonic Drive-In
Location: Prosper
Posted on: 01/23/2021

Crewmembers (Forest Lane/Central Expressway) - Cooks, Cashiers and Customer Service
Description: The Crewmember ndash At Raising Cane's, What We Do is serve the Perfect Box, Fast, Friendly, Clean Have Fun A Crewmember has the primary responsibility of providing a positive Customer experience, (more...)
Company: Raising Cane's
Location: Dallas
Posted on: 01/23/2021

Cashier
Description: Your job as cashier will be a blend of hospitality and operations.
Company: Pizza Hut
Location: Coppell
Posted on: 01/23/2021

Cashier
Description: You enjoy people and providing friendly, accurate service to customers
Company: Taco Bell
Location: Dallas
Posted on: 01/23/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Dallas RSS job feeds