Customer Strategy and Operations Specialist

Company: o9 Solutions, Inc.
Location: Dallas
Posted on: February 25, 2021

Job Description:

Who is o9?Smart. Simple. Fun. All words to describe our environment at o9 Solutions. An exciting and high energy environment that drives us to grow and AIM 10x. The perfect place to be innovative, collaborative and dynamic as an organization. We're always looking for great talent to join our o9 teamCompany Overviewo9 is the premier AI-powered platform for driving digital transformations of integrated planning and operations capabilities. We help enterprises to digitally transform their supply chain with a cloud-based platform that connects the supply chain end-to-end. Whether it is driving demand, aligning demand and supply, or managing P&L, any process can be made faster and smarter with o9's AI powered digital solutions. Our headquarter is located in Dallas, and we currently have offices in Amsterdam, Barcelona, Bangalore, Tokyo, and Seoul. We expanded our value-adding activities to companies including Google, Nike, Walmart, Starbucks, Bridgestone, Caterpillar, Interstate Batteries, Ocean Spray, Party City, Premier Nutrition, Restoration Hardware, Tata and Wilbur-Ellis.A successful candidate for this early in career role will bring a Bachelor's degree in Business Administration, Marketing or Business Analytics and 1-4 years of experience in data analysis, business reporting, project tracking, presentation building, coordination of process improvement initiatives.--Hands-on experience--with--Google Workplace/GSuite, Salesforce CRM,--Slack, Asana, Teams/Sharepoint, and Google Sites.--Project Planning Tools would be a significant plus.Job Responsibilities & Duties:* Partner directly with the Client Management, Strategy Team and other business units to collaborate on metrics, goals, and business reviews* Interface with multiple business units to get the needed pipeline data to drive the targeted initiatives* Develop detailed business reporting that provides visibility and insight into the overall performance across each initiative* Ability to collect and interpret data, analyze results, and identify patterns and trends within the dataset * Create presentations that provide insightful analysis, identify required action items, and effectively frame decisions to be made* Develop and maintain effective relationships with business partners and cross-functional teams at all levels of the organization* Dive deeply into the reporting tools and become the subject matter expert to provide additional insights* Follow up with team members on outstanding deliverables to ensure project plan timelines are metSkills and Qualifications:* You have completed a bachelor or higher degree in business administration, business management, finance, business analytics or related field from an accredited college or university* You will have two or more years experience of operations, professional services, sales, or business development preferably in a technology consulting or product company* You have advanced proficiency in MS Excel and Google Sheets, in collecting data, analyzing data extracts, and creating business insights reporting* You have advanced proficiency in MS PowerPoint and Google Slides to create presentation materials for internal customers such as the Head of Sales, Head of Finance, and Head of Customer for various monthly and quarterly business reviews.--Presentations should provide insightful analysis, identify required action items, and effectively frame decisions to be made.* You have advanced proficiency in MS Word and Google Docs to record meeting notes, actions items, and communication bulletins* Exposure to tools such as Salesforce.com, Slack, Asana, Teams/Sharepoint, and Google Sites.--Project Planning Tools is a plus* You have a customer-first mindset with a passion for improving the customer experience using technology* You will be a phenomenal communicator who can explain and present concepts to technical and non-technical audiences alike, including high-level decision-makers* You tackle complex and ambiguous problems with a strategic mindset, create thoughtful recommendations, and action plans for solving those problems* Interpersonal and communication skills with the ability to interact with various management levels* Ability to manage multiple tasks and adapt to a changing, fast-paced environment* Superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big pictureWhat you get:* Competitive compensation and benefits* Unlimited paid time off * Laptop and cell phone* Extended possibilities to travel* Exposure to the biggest brands in the world* #Beerfridays and #Winefridays* A very strong entrepreneurial culture * A great team to support you and you can support* Possibility to really make a difference in a scale-up environmentLocation: Dallas, TXPosition Type: Full timeo9 is an equal opportunity employer and seek applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law.To save time applying, o9 Solutions does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Keywords: o9 Solutions, Inc., Dallas , Customer Strategy and Operations Specialist, Hospitality & Tourism , Dallas, Texas