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Senior DevOps Support Engineer

Company: Jewelers Mutual Insurance Group
Location: Dallas
Posted on: February 25, 2021

Job Description:

Jewelers Mutual, the nation's only company exclusively insuring the jewelry industry is hiring for a Senior L2/L3 & DevOps Support Engineer!This position will be open to our Neenah, WI office or Dallas, TX office.
*This position is not open to 3rd party recruiting firms.-- JM is a company that operates in agile teams and leverages Big Data, Azure, Google Cloud, Microservices, and other leading technologies! We are driving the insurance and jewelry industries forward by building modern digital solutions and services using cutting edge technologies. COVID-19 Update: Jewelers Mutual recognizes the impact of COVID - 19 and our employees safety is at the forefront of our response to this pandemic. We have created an Emergency Response and Readiness (ERR) team to daily monitor and assess the COVID-19 situation. Protocols have been established to ensure a safe and healthy workplace and our employees can find comfort in knowing their safety is our number one priority. About the Dallas Office:
Our office in Dallas, TX is located at the Premier Place and offers an onsite athletic club, an onsite deli, convenient transit, dining and shopping all within walking distance!
http://premierplacedallas.com/location/index.html About the Neenah, WI Corporate Office:
The JM Corporate Campus is in a prime location set back among the trees. The state of the art facility offers an onsite Starbucks, fitness center, gem gallery and our 24 Carat Cafe that serves breakfast, lunch and offers free gourmet coffee and teas. POSITION SUMMARY The Senior L2/L3 & DevOps Support Engineer will work collaboratively with DevOps Engineers, DevOps Managers, Program Managers, Business Analysts, and Architects to provide operational support, addressing user requests, and engaging in DevOps activities and releases. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide L2/L3 technical support and handling urgent escalation from external and internal customers or users in production environment with high-volume of transaction traffic
  • Analyze incoming defects, investigating to determine root cause, resolving the defects accordingly, and giving quality fixes to clients in a timely fashion
  • Sets project schedules, designing project parameters and monitoring tasks
  • Ensures team members deliver project tasks on schedule and as designed
  • Recommends and implements process improvements
  • Conducts technical presentations with peers
  • Commits time, focus and energy on the development, coaching and performance feedback for each Associate
  • Advocates for team by moving decisions forward and eliminating barriers
  • Provides day to day guidance, direction and workload prioritization to the team
  • Serves as point of escalation for team on problem identification and resolution to prevent roadblocks
  • Solves complex problems that do not have immediately known solutions, requiring analytical and at times "out of the box" thinking
  • Leads team in making tactical decisions on L2/L3 DevOps Support priorities
  • Works independently and seeks guidance and second opinions when needed
  • Escalates and provides recommendation on highly complex issues to Manager QUALIFICATIONS
    • Practical experience of using version control systems (Azure Repo or Github preferred)
    • Experience with infrastructure automation tools (PowerShell and Azure Policy)
    • Experience JSON/YAML Development file creation
    • Experience in cloud architectures, including web, application, database components, Azure Storage, Azure Service Queue,--and Azure Redis Cache
    • Experience developing automated processes using modern CI/CD platforms
    • Experience working with CI/CD tools such as Jenkins or Azure Pipeline
    • Experience working with Swagger and REST
    • Experience integrating with third-party APIs
    • Autonomous, passionate individuals with experience across the stack
    • Experience working in high-scale environments
    • Knowledge of and experience working with IaaS, PaaS, and SaaS
    • Belief in "Infrastructure as a Code" (lAC), including experience with HashiCorp's open source tools such as Terraform and Azure ARM
    • Strong background in sound agile software development principles
    • Experience with containerization orchestration tools, such as, Kubernetes
    • Experience working with Package Management tools (e.g. Helm Charts)
    • Experience deploying the Azure SQL Database and MongoDB
    • Experience writing Bash, or Python code
    • Experience achieving compliance and regulatory requirements when operating in Azure
    • Experience in leading the investigation and resolution of L2/L3 service tickets.
    • Deploy Azure app services for Single Page (SPA) apps by using Azure CLI, PowerShell, and other tools.--
    • Extensive experience with version control systems like Git / Bitbucket and their use in release management, branching, merging, and integration strategies
    • Experience with Azure APIM
    • Experience with using build servers like Azure Build and Release Pipelines or Jenkins
    • Experience with configuring message-based integration architecture by using the services included in Azure
    • Treats best practices for security as a requirement, not an afterthought
    • Must be a team player and be able to coordinate with the development, database, and Infrastructure teams EDUCATION AND/OR EXPERIENCE
      • Bachelor's degree or equivalent in Computer Science or related discipline
      • 3+ years of experience working with Microsoft Azure
      • 4+ years of experience in the L2/L3 DevOps Support space
      • 7+ years of experience in software coding/development, database, and/or infrastructure
      • Advanced in-depth knowledge in managing multiple competing priorities, Configuration Management, Release Management, Systems Monitoring, and automation.
      • Insurance industry experience
      • Master's Degree in Computer Science or related discipline or equivalent experience

Keywords: Jewelers Mutual Insurance Group, Dallas , Senior DevOps Support Engineer, Hospitality & Tourism , Dallas, Texas

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