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Customer Service Representative

Company: MSI Credit Solutions
Location: Dallas
Posted on: November 22, 2021

Job Description:

MSI Credit Solutions is seeking a Customer Service Representatives

  • Location: Conveniently located at our Dallas location off of I-635 and 75.
  • Full-time, Monday-Thursday 9am-6pm, Friday 9am-5pmWe are growing and looking for self-motivated individuals who are ready for an EXCELLENT career helping consumers! Come join one of Dallas' Best Places to Work; a team that motivates, educates, and helps consumers reach their financial goals. We're a fast paced and energetic company who is constantly growing and provides personal growth and development opportunities to our team.Qualifications:
    • 2+ years of customer support experience
    • 2+ years of collections experience
    • Excellent phone communication, written communication and active listening skills
    • Problem solving skills
    • Must be reliable and punctual
    • Be positive and have a driven attitude
    • Experience with CRM systems and best practices
    • Ability to respond and adapt to different types of customers
    • Ability to multi-task, strong time management
    • Have knowledge of the Microsoft office suiteResponsibilities:
      • Handling inbound and outbound calls
      • Settling accounts with existing clients
      • Assisting management as needed
      • Handle email inquiries
      • Keep record of customer interactions and file documents within CRM system
      • Identify and assess customers' needs
      • Provide accurate information and support using the proper methods and tools as provided
      • Handle customer complaints and provide solutions in a timely manner. Follow up to ensure resolution.
      • Maintain a high level of client satisfaction to maintain client retention.What we offer:
        • Pay: Hourly
        • Monthly Bonuses
        • Initial classroom training paid
        • Monthly performance bonus opportunities to MAXIMIZE your income
        • Free credit repair (Provided after 90 days of employment)
        • Medical insurance, Dental insurance, Life insurance
        • Vacation and sick time
        • Advancement Opportunities
        • Fun, Engaging Work EnvironmentOur facilities:
          • Secured
          • Covered parking
          • Free fitness center
          • Deli, Starbucks, Restaurant onsite, and monthly vendors

Keywords: MSI Credit Solutions, Dallas , Customer Service Representative, Hospitality & Tourism , Dallas, Texas

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