The Frontline Associate position provides Customer Service and
Administrative Support for the students, Campus Director, Faculty,
and staff. It is an hourly wage, full-time position, with the
following work schedule:
* PM Frontline Associate - Monday-Friday, 2:30 pm to 11:00 pm *
$16-$18 / hr depending on experience.
Individual must be, prompt, dependable, detail-oriented with the
ability to multi-task in a time-sensitive environment. Frontline
* Front Office Reception
* Greet students and clients creating a favorable first
impression. * Monitor staff calendars and appointment schedules. *
Answer phones and route calls to specific people. * Assist students
with their questions and inquiries. * Receive and relay messages. *
Ensure coffee and food are available for students and guests. *
Ensure the front desk, reception area, breakroom, and conference
rooms are cleaned and straighten throughout the day.
* Stock breakroom supplies. * Weekly clean refrigerator,
microwave, and coffee pot.
* Process daily mail and packages.
* Administrative Assistant
* Review and process initial student enrollment paperwork
ensuring completeness and compliance. * Enter and maintain student
digital and physical training records. * Complete daily student
attendance records. * Timely processing of administrative requests
from students, counselors, and the Campus Director. Includes Change
and Cancellation Orders, Refund, and de-obligation forms. *
Inventory and order office supplies. * Review and process student
weekly/monthly training timesheets for funding partners. * Prepare
and process student completion certificates and training
transcripts weekly. * Assist Employment Development Manager with
Job Postings, Employment Input, and outbound calls.
* Client Services
* Assist students with system troubleshooting for online access
and course materials. * Monitor and respond to Client Services
email box. * Ensure all classroom desks, monitors, mice, and
keyboards are cleaned weekly. * Ensure all classroom chairs, desks,
and systems are straighten and uniformed nightly. * Take pictures
of Campus Students successfully completing certification. Maintain
ACI Success wall. * At the end of the night
* Prepare coffee and refreshments for the next opening day. *
Ensure all doors and offices are secure.
* Testing Proctor
* Study and pass Pearson Vue Test Proctor Certification Exam. *
Review, process requests for exams. * Administer exams according to
established guidelines from Pearson Vue. * Ensure the testing
center area and equipment are cleaned and straighten.
* Possess strong working knowledge of Microsoft Office. * Strong
customer service skills are a must to ensure an outstanding
end-to-end client experience. * Good decision-making skills and
ability to work well under stress and deadlines in a fast-paced
environment. * Organizational skills with the ability to plan,
manage and execute day-to-day office operations. * Strong verbal
and written (email) communication skills, and the ability to
effectively communicate with all levels of the organization. * Must
represent the values of the organization: accountability,
customer-focused, integrity, passion, resourceful, teamwork. *
Social media skills are a plus.
About ACI Learning ACI Learning is an Information Technology
(IT) Career Training School providing Instructor-Led Training
courses to individuals pursuing IT, Project Management, and
Cybersecurity Certifications. At ACI Learning, we are creating a
community of individuals empowered to pursue careers they love, by
offering training and certification programs on the most relevant
and in-demand Information Technology skills of the foreseeable
future. Our mission is to empower career changes, military
veterans, and IT Professionals with critical, job-ready skills, and
assist them in securing thriving careers as entry-level or advanced
practitioners and managers. Our training programs span a wide range
of IT disciplines that help everyone from the rookie looking to
start their IT career all the way to the seasoned IT and Cyber
Security Professional looking to advance their skills.