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Customer Service Representative

Company: TA / Petro
Location: Dallas
Posted on: November 23, 2021

Job Description:

Customer service representatives interact with internal and external customers on behalf of TravelCenters of America and Petro Stopping Centers, and Quaker Steak & Lube. They provide information about products and services; respond to customer feedback, and take parking reservations. They rely on experience and judgment to plan and accomplish goals. Duties and Responsibilities

  • Listen and respond to customers to get a better understanding of their needs in order to resolve issues efficiently and effectively. Must be patient and polite, especially when dealing with difficult or angry customers.
  • Accurately record details of customer feedback and actions taken in Footprints. When interacting with customers via email professional responses are required using correct grammar, spelling, and punctuation.
  • Provide information to customers about company products, services or programs.-- When interacting with customers via email or social media, professional responses are required using correct grammar, spelling, and punctuation.
  • Take parking reservations, determine charges and process payments.-- These are to be processed accurately and professionally.--
  • Perform special projects and miscellaneous duties as assigned. Such as review and respond to social media posts concerning TA/Petro, and Quaker Steak & Lube, respond to feedback received via TA/Petro, Quaker Steak & Lube websites or Company phone apps.
  • Continuously seek out ways to improve current procedures and methods to ensure optimal efficiencies and excellent customer service.
  • Analyze situations, investigate problems, and determine the best contact for a timely resolution.-- When it is an issue that needs to be escalated, information must be gathered and provided to a Customer Service Team Lead for assistance.
  • Help with and at times train other Customer Support members on programs, administrative tasks, and technologies and/or call center methods and skills. Qualifications
  • High School diploma required with any advanced degree a plus.
  • Have excellent attendance and punctuality
  • Ability to work in a fast paced environment
  • Solid multi-tasking and problem solving skills
  • Strong interpersonal and communication skills
  • Excellent Computer Skills
  • Prior customer service experience preferred
  • A certain degree of creativity and latitude required. Working Conditions / Physical Requirements
  • Afternoon/Evening work
  • Working with challenging customers
  • Works under supervision.
  • Primary job functions do require exercising independent judgment
  • Requires extensive sitting, viewing and utilizing computer equipment, keyboarding,
  • Requires extensive listening and speaking with telephone equipment
  • Requires occasional walking and lifting 10 to 20 lbs------------ Disclaimer This job description may not list all duties for this position.---- The incumbent in the position may be asked to perform other duties.-- TA Operating LLC reserves the right to revise the job description at any time.---- This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Keywords: TA / Petro, Dallas , Customer Service Representative, Hospitality & Tourism , Dallas, Texas

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