Customer Service Representative

Company: Car Capital Technologies, Inc.
Location: Dallas
Posted on: January 17, 2022

Job Description:

Customer Service Representative--General Car Capital Technologies is a quickly growing tech company in the auto finance space.--We are expanding our call center, and we are looking for great customer service representatives!--This position will involve assisting in the funding, servicing and collection of auto finance contracts between dealers and their customers.--Car Capital Technologies also offers the opportunity to grow within the company by advancing in your designated career path or trying other career paths!--Job DescriptionThe Customer Service Representative will be responsible for performing the following job duties:

• Take customer calls and provide accurate, satisfactory answers or resolution to their questions or concerns.
• De-escalate situations involving dissatisfied customers by offering patient assistance and support.
• Make outbound collection calls.
• Review customer accounts and provide updates and information about the account.
• Collaborate with other Customer Service Representatives to improve customer service.
• Other tasks as assigned.--This position will be in the general Dallas-area.--Qualifications
  • A Customer Service Representative will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills, attention to detail and a sense of urgency are extremely useful to succeed in this position.
  • No previous call center experience is necessary!
  • A high school diploma or GED is required.
  • Fluency in English language is required. --Fluency in Spanish is considered a plus, although not required.--Responsibilities
    • Keep track of assigned accounts and assist in keeping customers current in their obligations.
    • Plan course of action to get customers who are delinquent current again.
    • Negotiate payoff deadlines or payment plans.
    • Handle questions or complaints.
    • Investigate and resolve discrepancies.
    • Create trust relationships with customers when possible to avoid future issues.--

Keywords: Car Capital Technologies, Inc., Dallas , Customer Service Representative, Hospitality & Tourism , Dallas, Texas