Customer Service Representative
Company: Car Capital Technologies, Inc.
Posted on: January 17, 2022
Customer Service Representative--General Car Capital
Technologies is a quickly growing tech company in the auto finance
space.--We are expanding our call center, and we are looking for
great customer service representatives!--This position will involve
assisting in the funding, servicing and collection of auto finance
contracts between dealers and their customers.--Car Capital
Technologies also offers the opportunity to grow within the company
by advancing in your designated career path or trying other career
paths!--Job DescriptionThe Customer Service Representative will be
responsible for performing the following job duties:
- Take customer calls and provide accurate, satisfactory answers
or resolution to their questions or concerns.
- De-escalate situations involving dissatisfied customers by
offering patient assistance and support.
- Make outbound collection calls.
- Review customer accounts and provide updates and information
about the account.
- Collaborate with other Customer Service Representatives to
improve customer service.
- Other tasks as assigned.--This position will be in the general
- A Customer Service Representative will have to be polite and
sensitive towards people while also remaining committed to their
purpose and persistent. Excellent communication skills, attention
to detail and a sense of urgency are extremely useful to succeed in
- No previous call center experience is necessary!
- A high school diploma or GED is required.
- Fluency in English language is required. --Fluency in Spanish
is considered a plus, although not required.--Responsibilities
- Keep track of assigned accounts and assist in keeping customers
current in their obligations.
- Plan course of action to get customers who are delinquent
- Negotiate payoff deadlines or payment plans.
- Handle questions or complaints.
- Investigate and resolve discrepancies.
- Create trust relationships with customers when possible to
avoid future issues.--
Keywords: Car Capital Technologies, Inc., Dallas , Customer Service Representative, Hospitality & Tourism , Dallas, Texas
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