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Customer Service Representative

Company: Car Capital Technologies, Inc.
Location: Dallas
Posted on: January 17, 2022

Job Description:

Customer Service Representative--General Car Capital Technologies is a quickly growing tech company in the auto finance space.--We are expanding our call center, and we are looking for great customer service representatives!--This position will involve assisting in the funding, servicing and collection of auto finance contracts between dealers and their customers.--Car Capital Technologies also offers the opportunity to grow within the company by advancing in your designated career path or trying other career paths!--Job DescriptionThe Customer Service Representative will be responsible for performing the following job duties:

  • Take customer calls and provide accurate, satisfactory answers or resolution to their questions or concerns.
  • De-escalate situations involving dissatisfied customers by offering patient assistance and support.
  • Make outbound collection calls.
  • Review customer accounts and provide updates and information about the account.
  • Collaborate with other Customer Service Representatives to improve customer service.
  • Other tasks as assigned.--This position will be in the general Dallas-area.--Qualifications
    • A Customer Service Representative will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills, attention to detail and a sense of urgency are extremely useful to succeed in this position.
    • No previous call center experience is necessary!
    • A high school diploma or GED is required.
    • Fluency in English language is required. --Fluency in Spanish is considered a plus, although not required.--Responsibilities
      • Keep track of assigned accounts and assist in keeping customers current in their obligations.
      • Plan course of action to get customers who are delinquent current again.
      • Negotiate payoff deadlines or payment plans.
      • Handle questions or complaints.
      • Investigate and resolve discrepancies.
      • Create trust relationships with customers when possible to avoid future issues.--

Keywords: Car Capital Technologies, Inc., Dallas , Customer Service Representative, Hospitality & Tourism , Dallas, Texas

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