District Manager Dallas/Ft. Worth, TX.
Company: Xclusive Trading Inc.
Location: Dallas
Posted on: May 17, 2022
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Job Description:
Job Description The District Manager is responsible for ensuring
all required tasks for all locations are carried out by all
employees in his/her designated zone. Responsibilities: ---
Supervise team of retail sales workers, ensure all locations are
following all opening and closing procedures. Confirm staff is
knowledgeable of their day to day duties like Hard Counts, Store
Deposits, responding to emails. Making sure employees are following
safety protocols like frequent cash drops, having minimal amount of
cash at each register, being on the sales floor and as well the new
COVID-19 guidelines. --- Prepare schedule for personnel to ensure
optimal efficiency, making sure schedules are submitted in a timely
manner to have the budget of payroll at each location approved.
Currently due, Wednesday every week. Keep track of employee
attendance, document frequent call ins or tardiness. --- Train and
evaluate employees, follow up with employees on the virtual
trainings as requested from corporate leadership, constantly
training your reps to find their strong point, weaknesses when
visiting stores, going over promos, role plays, sales pitches. ---
Complete Metro by T-Mobile training courses before deadlines given.
"Be the Expert." --- Track monthly results and trends for business
forecasting, analyzing your stores performance numbers, break down
of boxes, accessories, goals, and metrics. Sending monthly goals
between the first and fifth of every month based on a 50%-75%
difficulty rating. - Inventory ordering- Assuring each location has
a healthy inventory stock, placing orders when devices are needed
at specific location. Writing a direct feedback via email on what
models you need at what stores in what quantity and how much
minimum quantity should always be held. - Accountability between
managers and reps with upper management, making sure there is
transparency and effective communication between all parties. -
Respond to Metro by T-Mobile emails and corporate emails within 24
hours. - Staffing, communicate all hiring, firing, suspension,
write ups with HR departments as well of looking for new talent to
recruit. - Keeping employee morale up, positivity in the groups,
staying active, driving sales. Having contest on promos, phones
accessories. Doing store events with approved budget. - Resolve
escalated customer complaints, clarifying the steps with employees
on how to escalate customers complaints and being able to
deescalate situations to ensure customer has the best experience
possible. - Responsible for store compliance, look and feel and
being liable for store metrics. During store visit performing a
store audit to assure that the stores is to compliance with
marketing material, window clings, price cards, lights/fixtures,
cleanliness, surveillance, and uniforms. Having one on one with
store employees to assure they are aware of their store metrics and
setting up a game plan to meet any metrics that they might be
falling behind on. Company Description Over the years, this family
owned business has experienced an immense growth and has become a
vertically integrated distributor, supplier, and retailer of
specialty mobile phones, wireless accessories and full-service
Metro By T-Mobile dealer with over 100 locations in six states.
Keywords: Xclusive Trading Inc., Dallas , District Manager Dallas/Ft. Worth, TX., Hospitality & Tourism , Dallas, Texas
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