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Up Town Dallas - Busser / Guest Assistant

Company: The Original Pancake House
Location: Dallas
Posted on: May 16, 2022

Job Description:

Job DescriptionBusser/ Guest Assistants are an integral part of our Guest's experience.You are here to help Guests feel welcome and ensure the best possible experience for them and your team.Requirements of a busser/ Guest Assistant:

  • Smile and greet all Guests with eye contact.
  • Make all Guests feel welcome and important.
  • Perform all duties toward the goal of providing excellent Guest service in an efficient manner.
  • Suggest beverages and ensure prompt delivery.
  • Communicate Guest needs with Servers and FOH supervisors
  • Remove all unused items on table and place in proper dish table bins.
  • Refill beverages as necessary
  • Clear and set tables in accordance with all sanitation and service standards;
  • Maintain cleanliness of dining room, front door, and service areas. Maintain organized and fully stocked service stations.
  • Complete assigned duties within each shift.
  • Assist in seating as needed.
  • Responsible for declaring 100% of cash tips received.
  • Maintain appearance and uniform standards.
  • Develop and maintain positive communication and teamwork with all co-workers and supervisors: front and heart-of- the-house.
  • Handle all Guest service issues in an immediate and professional manner.
  • Follow Company and departmental safety practices to minimize risk to self and others.
  • Follow all Company and departmental policies and procedures.
  • Communicate to supervisors suggestions to minimize wasted energy and resources. Must be able to walk for long periods of time.
  • Must be able to lift and carry 30 pounds.
  • Must be able to bend, stretch and reach for extended periods of time.Additional Information about bussers/ Guest assistants:
    • Lifting, balancing and carrying service trays. Able to lift and carry up to 50 lbs.
    • Ability to organize and prioritize under pressure while presenting a calm and pleasant demeanor.
    • Ability to communicate effectively with Guests, co-workers and supervisors.

Keywords: The Original Pancake House, Dallas , Up Town Dallas - Busser / Guest Assistant, Hospitality & Tourism , Dallas, Texas

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