Concierge/Valet

Company: Worth Ross Management Co Inc
Location: Dallas
Posted on: May 16, 2022

Job Description:

Job Description This position serves the residents by providing information and services. Requires a self-motivated, outgoing, detail-oriented, customer service, and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building by engaging with all persons entering the building and checking in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include; multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning and using resident, guest, and vendor names, and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.Position Responsibilities:

• Identifies and clarifies the residents' needs and desires. Answers questions, give directions and instructions, and develops inventories of services provided.
• Always take the resident, guest, or vendor to their destination in the building when time permits instead of pointing or just giving directions.
• Manages and screens messages.
• Assists residents in establishing accounts and schedules access for authorized vendors to provide services within units.
• Anticipates services required by ascertaining the mood and style of residents, identifying options, and developing itineraries for them.
• Seeks a way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management.
• Accurately maintains daily logs, records, forms, and reports associated with the position.
• Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential.
• Able to understand and react quickly and effectively to any emergency.
• Consistently monitors and controls all electronic security control systems and reacts quickly when there is an issue to be resolved.
• Continually update job knowledge and experience by participating in educational opportunities when offered in-house or by corporate programs.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Enters all pertinent information as quickly as possible concerning residents, their contact information, family members, pets, vehicles, and insurance, into Building Link. Responsible for making any changes to this information on a timely basis.
• Responsible for maintaining a safe and secure work environment for all residents, guests, and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager and Chief Engineer.
• Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to General Manager if necessary/appropriate.
• Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests.
• Performs other duties and responsibilities consistent with the position as assigned by the General Manager or Lead Concierge.
• Communicates effectively and demonstrates good customer service skills to residents, guests, vendors, and other staff members.
• Supports the positive and professional environment in the building, and while interacting with the businesses and people in our neighborhood.
• Demonstrates flexibility in the work schedule by working weekends, holidays, and additional shifts when necessary.
• Attends scheduled in-service training when required and is reliable according to attendance and punctuality standards. Special Requirements:
  • Physical demands include the ability to lift 30-50lbs.
  • Standing, sitting and walking.
  • Ability to work at a personal computer, as well as talk on the phone, for extended periods.
  • Ability to quickly and easily navigate the building as required to meet the job functions.
  • Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately.
  • Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building.
  • Ability to respond to emergencies promptly.
  • Communicate, receive and exchange ideas and information using both spoken and written words. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The candidate should be available to work any day as needs needed including holidays

Keywords: Worth Ross Management Co Inc, Dallas , Concierge/Valet, Hospitality & Tourism , Dallas, Texas