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Member & Programs Concierge

Company: Cooper Aerobics
Location: Dallas
Posted on: May 16, 2022

Job Description:

Full time; Cooper Fitness Center. The Member & Programs Concierge is an entry-level, vital role, providing exceptional service to our members and guests at Cooper Fitness Center through new member onboarding, program registration, facility reservations, member retention programs and an overall high level of customer service.Monday-Friday, 8 a.m. to 5 p.m.Member & Programs Concierge Essential Duties and Responsibilities:

  • Welcome all new members through the onboarding process in the Membership Office
  • Schedule new member complimentary services including the member wellness program
  • Serve as primary point of contact for members and guests scheduling services
  • Serve on the Response Team to improve member retention through membership survey software
  • Support the Membership Sales team with facility tours as needed
  • Support the Business Office as needed
  • Communicate with Member Relations daily
  • Provide exceptional customer service to the members and guests
  • Collaborate with all departments and perform additional duties upon request
  • Promote the Cooper brand and Cooper Fitness Center ideology
  • Attend departmental and company-wide meetings
  • Uphold the Cooper Cares mission statement and attributes

    The ideal Member & Programs Concierge will possess:
    • 2 years of customer service experience required
    • Bachelor's degree preferred
    • Must be highly motivated
    • Excellent communication and interpersonal skills
    • Must have excellent organizational skills
    • Computer skills (e.g. Word, Excel, Power Point, Outlook)
    • Must physically be able to participate in all duties requiredThis is an entry-level customer service position to keep in mind when setting salary expectations. What we provide:
      • A culture focused on improving the quality and quantity of peoples lives
      • Competitive pay
      • Complimentary Cooper Fitness Membership for you and your spouse
      • 401(k) matching
      • Health benefits
      • Holidays - including your birthday!
      • Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
      • Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives
      • Quarterly reimbursements available toward the purchase of athletic wear and suppliesNot a fit? We have many other opportunities available. Please see the careers page on our website at www.CooperAerobics.com or click to find your next career! PI176806136

Keywords: Cooper Aerobics, Dallas , Member & Programs Concierge, Hospitality & Tourism , Dallas, Texas

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