Member & Programs Concierge
Company: Cooper Aerobics
Location: Dallas
Posted on: May 16, 2022
Job Description:
Description:
Full time; Cooper Fitness Center. The Member & Programs Concierge
is an entry-level, vital role, providing exceptional service to our
members and guests at Cooper Fitness Center through new member
onboarding, program registration, facility reservations, member
retention programs and an overall high level of customer
service.Monday-Friday, 8 a.m. to 5 p.m.Member & Programs Concierge
Essential Duties and Responsibilities:
- Welcome all new members through the onboarding process in the
Membership Office
- Schedule new member complimentary services including the member
wellness program
- Serve as primary point of contact for members and guests
scheduling services
- Serve on the Response Team to improve member retention through
membership survey software
- Support the Membership Sales team with facility tours as
needed
- Support the Business Office as needed
- Communicate with Member Relations daily
- Provide exceptional customer service to the members and
guests
- Collaborate with all departments and perform additional duties
upon request
- Promote the Cooper brand and Cooper Fitness Center
ideology
- Attend departmental and company-wide meetings
- Uphold the Cooper Cares mission statement and attributes
Requirements:
The ideal Member & Programs Concierge will possess:
- 2 years of customer service experience required
- Bachelor's degree preferred
- Must be highly motivated
- Excellent communication and interpersonal skills
- Must have excellent organizational skills
- Computer skills (e.g. Word, Excel, Power Point, Outlook)
- Must physically be able to participate in all duties
requiredThis is an entry-level customer service position to keep in
mind when setting salary expectations. What we provide:
- A culture focused on improving the quality and quantity of
peoples lives
- Competitive pay
- Complimentary Cooper Fitness Membership for you and your
spouse
- 401(k) matching
- Health benefits
- Holidays - including your birthday!
- Discounts on Cooper Complete supplements, The Coop (pro shop
and boutique), Cooper Spa, Cooper Hotel and much more!
- Employee wellness program designed to help you meet your
fitness goals and improve your quality life- You can also earn cash
incentives
- Quarterly reimbursements available toward the purchase of
athletic wear and suppliesNot a fit? We have many other
opportunities available. Please see the careers page on our website
at www.CooperAerobics.com or click to find your next career!
PI176806136
Keywords: Cooper Aerobics, Dallas , Member & Programs Concierge, Hospitality & Tourism , Dallas, Texas
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