Customer Service Specialist
Company: Levy & Son
Location: Dallas
Posted on: May 17, 2022
Job Description:
Customer Service SpecialistReports To: General ManagerStatus:
Full-time, Regular positionCategory: Customer ServiceLocation Name:
Levy & SonLocation Address: 11024 Indian Trail Dallas, TX 75229Join
the team of experts and realize your true potential!Why You Should
Join the Service Experts Team?: -Our team consists of the very
best; we believe in doing what is right for our customers and our
employees. We provide our employees with the training, support and
an opportunity for unlimited professional growth. Join us, and
become an EXPERT! -Position Summary: -The Customer Service
Specialist handles customer service requests, appointment booking,
customer questions, complaints, and billing inquiries with the
highest degree of courtesy and professionalism to resolve customer
issues with one-call resolution. The Customer Service Specialist
will be responsible for assisting in day-to-day operation of the
Center. Responsibilities:
- Answers incoming phone calls from customers and assists call or
routes call to appropriate person
- Maintains good customer relations and ensures that all calls
meet Service Experts' standards
- Handles and resolves a variety of customer concerns,
complaints, and questions by phone, email, Chat, (questions may
include billing inquires, technician ETA, scheduling issues, and
general company product and service questions)
- Resolves problems by clarifying issues, researching, exploring
answers/alternative solutions, implementing solutions, and
escalating unresolved issues
- Maintains customer records by updating account information
- Accurately dispositions calls in call monitoring software
- Adheres to CPI compliance regulations when taking payments over
the phone
- Updates capacity planner whenever calls or booked, rescheduled
or cancelled
- Works with Sales and Service Coordinator to improve accuracy in
scheduling and speed of response
- Communicates with customers on the status of service calls
- Assists with dispatching as needed
- Continually maintains working knowledge of all company
products, services, and promotions
- Reliable attendance and on-time job performance
- Performs similar/other duties as needed or assigned
Qualifications:
- High school diploma or equivalent with 1 year experience
working in customer service or other customer-facing
environment
- Experience or training the use of computers and related systems
in an administrative office environment
- Must be able to multi-task and work effectively in fast-paced
and constantly changing work environment. Must be comfortable
switching rapidly between tasks with no loss in efficiency and
effectiveness.
- Excellent customer-service, communication, and interpersonal
skills
- Effective communication skills to communicate with customer and
to resolve customer issues, complaints, or concerns
- Ability to effectively communicate with co-workers and
customers in a pleasant, business-like, and customer-focused
manner. Ability to communicate with a diverse customer
population.
- Ability to work effectively in both a team and an independent
environment
- Ability to make decisions based on established guidelines and
procedures
- Ability to accept empowerment and to be prepared to make
decisions regarding customer satisfaction with confidence
- Effective organizational and time-management skills. Must be
able to prioritize work based on service demands
- An understanding and knowledge of the HVAC/Refrigeration
Industry is an assetWhat We Offer You, as a Service Experts
Employee?:Service Experts offers a comprehensive benefits package
designed to support employees and their families in managing their
health and wellness needs. Following is a summary of the many
benefits that could be available to you as a Service Experts valued
employee.
- Competitive Pay, including incentive opportunities for many
positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching
contributions
- Life Insurance, for you and options you can elect for your
family
- Short-term and Long-term disability insurance options, that
protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet
insurance, health advocacy programs
- World Class Training opportunities, through our Experts
University
- Career Development opportunitiesService Experts -is an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law.
Keywords: Levy & Son, Dallas , Customer Service Specialist, Hospitality & Tourism , Dallas, Texas
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