Call Center / Customer Service (Remote)

Company: A Line Staffing Solutions
Location: Dallas
Posted on: May 16, 2022

Job Description:

Job Description Call Center / Customer Service Role in Dallas, TX PAY RATE: $15/hr HOURS : Training hours: 7:30 am - 4:00 pm CST Monday --- Friday Position will be remote after 10 days of onsite training with our client, located near Red Bird Mall in Dallas Weekday shifts between 7:30AM-9:00PM CST Weekend shifts between 8:00AM-5:30PM CST Shifts will be assigned after training - 8-hour shift with two 30-minute breaks Position Summary: Call Center Representative is responsible for answering and handling inbound / outbound calls. The Call Center Representative is accountable for answering all concerns and questions while providing excellent customer service. The Call Center Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the member receives excellent customer-focused telephone service. Position Requirements: Assist customers with a wide variety of questions via information accessed through the computer. Review employee accounts and answer questions based upon established policies and procedures. Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training. Possess the ability to troubleshoot complex issues with little guidance Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers Possess the ability to work under pressure in a call center environment Possess exceptional conversational and problem solving skills Ability to multitask Possess the ability to decipher and articulate the customer perspective so that the customer---s needs and concerns are accurately and empathetically addressed Excellent interpersonal and telephone communication skills Perform additional tasks as directed Essential skills and experience 1 year full time customer service related experience in financial services and/or health care industry preferred. High School diploma or equivalency and 1 year customer service related experience in financial services and/or health care industry. Ability to multi-task (talk and type at the same time) and use multiple applications. Excellent interpersonal, verbal, written and listening communication skills. Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customers. Ability to provide outstanding customer service while ensuring that the customers questions, issues and concerns have been satisfied. Computer literate with the ability to learn customer service software applications. Ability to be flexible, adaptable and dependable in an environment constantly upgrading, and enhancing service to its customers. Flexibility to work specified shift and extended hours as necessary. Required : Customer Service Experience Call Center Experience Located in Dallas area Why Apply: Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability GREAT Hours Monday through Friday, 40 hours per week Competitive Pay Rate For Immediate Consideration email Aginottialinestaffing.com

Keywords: A Line Staffing Solutions, Dallas , Call Center / Customer Service (Remote), Hospitality & Tourism , Dallas, Texas