Call Center / Customer Service (Remote)
Company: A Line Staffing Solutions
Location: Dallas
Posted on: May 16, 2022
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Job Description:
Job Description Call Center / Customer Service Role in Dallas,
TX PAY RATE: $15/hr HOURS : Training hours: 7:30 am - 4:00 pm CST
Monday --- Friday Position will be remote after 10 days of onsite
training with our client, located near Red Bird Mall in Dallas
Weekday shifts between 7:30AM-9:00PM CST Weekend shifts between
8:00AM-5:30PM CST Shifts will be assigned after training - 8-hour
shift with two 30-minute breaks Position Summary: Call Center
Representative is responsible for answering and handling inbound /
outbound calls. The Call Center Representative is accountable for
answering all concerns and questions while providing excellent
customer service. The Call Center Representative will be
responsible for providing professional, knowledgeable, helpful,
courteous, and responsive customer service to ensure the member
receives excellent customer-focused telephone service. Position
Requirements: Assist customers with a wide variety of questions via
information accessed through the computer. Review employee accounts
and answer questions based upon established policies and
procedures. Maintain current knowledge of assigned project's
programs and services through on-going classroom and computer-based
training. Possess the ability to troubleshoot complex issues with
little guidance Possess a high degree of tack, diplomacy and
professionalism when dealing with all types of customers Possess
the ability to work under pressure in a call center environment
Possess exceptional conversational and problem solving skills
Ability to multitask Possess the ability to decipher and articulate
the customer perspective so that the customer---s needs and
concerns are accurately and empathetically addressed Excellent
interpersonal and telephone communication skills Perform additional
tasks as directed Essential skills and experience 1 year full time
customer service related experience in financial services and/or
health care industry preferred. High School diploma or equivalency
and 1 year customer service related experience in financial
services and/or health care industry. Ability to multi-task (talk
and type at the same time) and use multiple applications. Excellent
interpersonal, verbal, written and listening communication skills.
Proficient use of the Microsoft Suite, Windows applications and
Lotus Notes while focusing on multi-tasking using several windows
applications at once while assisting a customers. Ability to
provide outstanding customer service while ensuring that the
customers questions, issues and concerns have been satisfied.
Computer literate with the ability to learn customer service
software applications. Ability to be flexible, adaptable and
dependable in an environment constantly upgrading, and enhancing
service to its customers. Flexibility to work specified shift and
extended hours as necessary. Required : Customer Service Experience
Call Center Experience Located in Dallas area Why Apply: Full
benefits available after 90 days: Medical, Dental, Vision, Life,
Short-term Disability GREAT Hours Monday through Friday, 40 hours
per week Competitive Pay Rate For Immediate Consideration email
Aginottialinestaffing.com
Keywords: A Line Staffing Solutions, Dallas , Call Center / Customer Service (Remote), Hospitality & Tourism , Dallas, Texas
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