Billing Customer Service Representative - Remote
Company: UnitedHealth Group
Location: Dallas
Posted on: June 25, 2022
Job Description:
You'll enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges. Combine two
of the fastest - growing fields with a culture of performance,
collaboration and opportunity and this is what you get. Leading
edge technology in an industry that's improving the lives of
millions. Here, innovation isn't about another gadget, it's about
making Healthcare data available wherever and whenever people need
it, safely and reliably. There's no room for error. Join us and
start doing your life's best work.SMAs a Billing Customer Service
Representative, you'll provide our members with the information
they need to make better decisions about their health, helping them
get access to the right care the first time. Every day, you'll
provide compassionate and empathetic support to 50 to 70 callers
providing guidance, support, and resolution for escalated issues.
This is no small opportunity. This is where you can bring your
compassion for others while building your career.This position is
full-time (40 hours/week) Monday - Friday. Employees are required
to have ability to work a set 8-hour shift between the hours of
5:30am and 5:00pm, PST OR 8:30am - 8:00pm EST. It may be necessary,
given the business need, to work occasional overtime. This is a
remote position and training will be conducted virtually from your
home. *All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.Primary Responsibilities:
- Answer a high volume of calls from patients or their
representative, regarding patient bill balances, payment plans,
credit card payments, patient pricing, re - billing insurance
companies and general customer concerns
- Process adjustments, refunds, transfer bills, mail returns and
perform manual sales
- Evaluate and respond to all aspects of written billing
inquiries, including but not limited to: billing insurances, and
updating invoices
- Research, troubleshoot and resolve complex billing issues and
customer complaints, taking all steps to resolve and ensure full
resolution
- Maintain tracking log of all escalated patient correspondence,
providing status updates to leadership as needed
- Ability to perform all aspects of billing customer service as
needed
- May be a certified Medical Coder and / or involved in medical
coding
- Thorough navigation of both Quest Billing System and the
web
- Maintain all Compliance and HIPAA regulations at all timesThis
role is equally challenging and rewarding. You'll be on the phone
for long periods of time and encounter all types of communication
styles and personalities as you help resolve conflicts or issues.
You'll deal with stressful situations and resolve complex health
care concerns in a positive, simplified manner so that callers
fully understand their health care plans and solutions.You'll be
rewarded and recognized for your performance in an environment that
will challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications
- High school diploma, GED (or higher)
- 1+ years of customer service experience OR experience in a
medical office, health care, call-center or office setting
analyzing and solving customer problems
- Familiarity with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer
system applications
- Ability to work a set 8-hour shift between the hours of 5:30am
and 5:00pm PST OR 8:30am - 8:00pm ESTPreferred Qualifications
- Prior health care experience
- Knowledge of billing/finance and eligibility processes,
practices, and concepts
- Bilingual in English and Spanish
- Proficient in translating health care-related jargon and
complex processes into simple, step-by-step instructions customers
can understand and act uponTelecommuting Requirements:
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet serviceSoft Skills:
- Demonstrated ability to listen skillfully, collect relevant
information, build rapport, and respond to customers in a
compassionate manner
- Proficient conflict management skills including the ability to
resolve stressful situationsUnitedHealth Group requires all new
hires and employees to report their COVID-19 vaccination
status.Military & Veterans find your next mission: We know your
background and experience is different and we like that.
UnitedHealth Group values the skills, experience and dedication
that serving in the military demands. In fact, many of the values
defined in the service mirror what the UnitedHealth Group culture
holds true: Integrity, Compassion, Relationships, Innovation and
Performance. Whether you are looking to transition from active duty
to a civilian career, or are an experienced veteran or spouse, we
want to help guide your career journey. Learn more at
https://uhg.hr/transitioning-militaryLearn how Teresa, a Senior
Quality Analyst, works with military veterans and ensures they
receive the best benefits and experience possible.
https://uhg.hr/vetCareers with OptumInsight. Information and
technology have amazing power to transform the Healthcare industry
and improve people's lives. This is where it's happening. This is
where you'll help solve the problems that have never been solved.
We're freeing information so it can be used safely and securely
wherever it's needed. We're creating the very best ideas that can
most easily be put into action to help our clients improve the
quality of care and lower costs for millions. This is where the
best and the brightest work together to make positive change a
reality. This is the place to do your life's best work.SMColorado,
Connecticut or Nevada Residents Only: The salary range for Colorado
residents is $16.00 - $26.88. The salary range for Connecticut /
Nevada residents is $16.83 - $29.66. Pay is based on several
factors including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentivesDiversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative
Action employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug - free
workplace. Candidates are required to pass a drug test before
beginning employment.Keywords: #RPO, #YELLOW
Keywords: UnitedHealth Group, Dallas , Billing Customer Service Representative - Remote, Hospitality & Tourism , Dallas, Texas
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