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Brokerage Customer Service Representative

Company: Janel Group
Location: Dallas
Posted on: March 19, 2023

Job Description:

ELFS is seeking a driven Brokerage Customer Service Representative with -exceptional customer service skills and logistics experience to join our team.This is a unique opportunity to build your 3PL logistics and customer service career inside a growing organization that strives to build relationships and partnerships with our clients through innovative solutions to supply chain challenges. -This is an in-person position based in our -Dallas, TX office location. -ABOUT THE ROLE
You will be responsible for -supporting accounts by maintaining communication with customers, teammates and carriers. You will update the computer systems within the expected time frame with accurate and detailed information. - -KEY RESPONSIBILITIES -

Execute daily operations of accounts with a team and customer first mentalityEnsure on-time performance of carriers meets/exceeds 95% Assist with track and trace loads tender to carriers from pick up to final deliveryMaintain quality working relationships with carriers, customers and terminals through preferred communication methods to grow the businessSecure all required documentation required to by customers and the business with the utmost attention to detailProactively communicate with customers, carriers and team members and provide creative solutions to challenging obstaclesAssist with updating the system(s) throughout the life cycle of the load in accordance with expectations in a timely and organized mannerOther duties as assigned -WHAT WE REQUIRE
1+ years of customer service experienceBilingual (Spanish) preferred but not requiredHigh school diploma or GED equivalent -required -CHARACTERISTICS OF SUCCESSThe ideal candidate will possess outstanding "intangibles," including:
Superior customer service, communication, and problem-solving -skillsCustomer focused with proven history of exceeding customer expectationsEffective written and verbal communicator with excellent attention to detailOrganized, self-motivated, performance driven, with a strong work ethic -WHAT WE OFFER YOU
Working at ELFS provides all team members with the opportunity to play a key role in building something great with talented, supportive colleagues in a friendly environment!Not to mention we offer:
A Competitive salaryA Comprehensive benefits package (medical, dental, vision, life, disability, etc.)PTO (sick/vacation) and -paid company holidaysA 401K Plan with company matchGreat culture and fun working environment -ABOUT USAt ELFS, our goal is to build relationships and create partnerships with our clients by providing innovative solutions to manage supply chain challenges. Founded in 2001, ELFS grew steadily into the regional leader in domestic logistics that we have become. - In 2021, we were acquired by Janel Group Inc, who, for over 48 years, has delivered the best customer experience in the global logistics marketplace. Together, we are building something enduring and much bigger than ourselves in an environment that encourages your growth and development and places an obsessive focus on delivering value to our customers at its center. To learn more about ELFS, visit us at https://www.elfsfreight.com/TO APPLY
If you're highly motivated, seeking to take the next step up in your customer service and/or logistics career, and want to be part of what we're building at ELFS, apply today with your resume!ELFS (a Janel Group Company) is an equal opportunity employer and E-Verify employerPowered by JazzHR

Keywords: Janel Group, Dallas , Brokerage Customer Service Representative, Hospitality & Tourism , Dallas, Texas

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