Brokerage Customer Service Representative
Company: Janel Group
Location: Dallas
Posted on: March 19, 2023
Job Description:
ELFS is seeking a driven Brokerage Customer Service
Representative with -exceptional customer service skills and
logistics experience to join our team.This is a unique opportunity
to build your 3PL logistics and customer service career inside a
growing organization that strives to build relationships and
partnerships with our clients through innovative solutions to
supply chain challenges. -This is an in-person position based in
our -Dallas, TX office location. -ABOUT THE ROLE
You will be responsible for -supporting accounts by maintaining
communication with customers, teammates and carriers. You will
update the computer systems within the expected time frame with
accurate and detailed information. - -KEY RESPONSIBILITIES -
Execute daily operations of accounts
with a team and customer first mentalityEnsure on-time performance
of carriers meets/exceeds 95% Assist with track and trace loads
tender to carriers from pick up to final deliveryMaintain quality
working relationships with carriers, customers and terminals
through preferred communication methods to grow the businessSecure
all required documentation required to by customers and the
business with the utmost attention to detailProactively communicate
with customers, carriers and team members and provide creative
solutions to challenging obstaclesAssist with updating the
system(s) throughout the life cycle of the load in accordance with
expectations in a timely and organized mannerOther duties as
assigned -WHAT WE REQUIRE
1+ years of customer service
experienceBilingual (Spanish) preferred but not requiredHigh school
diploma or GED equivalent -required -CHARACTERISTICS OF SUCCESSThe
ideal candidate will possess outstanding "intangibles," including:
Superior customer service,
communication, and problem-solving -skillsCustomer focused with
proven history of exceeding customer expectationsEffective written
and verbal communicator with excellent attention to
detailOrganized, self-motivated, performance driven, with a strong
work ethic -WHAT WE OFFER YOU
Working at ELFS provides all team members with the opportunity to
play a key role in building something great with talented,
supportive colleagues in a friendly environment!Not to mention we
offer:
A Competitive salaryA Comprehensive
benefits package (medical, dental, vision, life, disability,
etc.)PTO (sick/vacation) and -paid company holidaysA 401K Plan with
company matchGreat culture and fun working environment -ABOUT USAt
ELFS, our goal is to build relationships and create partnerships
with our clients by providing innovative solutions to manage supply
chain challenges. Founded in 2001, ELFS grew steadily into the
regional leader in domestic logistics that we have become. - In
2021, we were acquired by Janel Group Inc, who, for over 48 years,
has delivered the best customer experience in the global logistics
marketplace. Together, we are building something enduring and much
bigger than ourselves in an environment that encourages your growth
and development and places an obsessive focus on delivering value
to our customers at its center. To learn more about ELFS, visit us
at https://www.elfsfreight.com/TO APPLY
If you're highly motivated, seeking to take the next step up in
your customer service and/or logistics career, and want to be part
of what we're building at ELFS, apply today with your resume!ELFS
(a Janel Group Company) is an equal opportunity employer and
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Keywords: Janel Group, Dallas , Brokerage Customer Service Representative, Hospitality & Tourism , Dallas, Texas
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