Lead Supervisor I

Company: Tapestry
Location: Frisco
Posted on: May 28, 2023

Job Description:

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Selling and Service

• Ensures all daily tasks are completed without negatively impacting service of Coach standards
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
• Understands the positive sales impact staffing has on the business; recruits accordingly
• Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times
• Develops both self and individual product knowledge skills and remains aware of current collections
• Encourages team to build long-term relationships with customers to drive business
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and
  forward thinking and partners with the Store Manager and/or District Manager when appropriate
• Sensitive to customer and team's needs and tailors approach by reading cues
• Influences customer's purchase decisions by balancing patience and assertiveness
• Coaches team on how to incorporate trends into their selling experience with customers
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
• Creates positive impressions with store team and customers by bringing best self to work through elevated,
  sophisticated, appropriate business attire consistent with Coach's guide to style
• Builds credibility and trust as a personal fashion advisor to both team and customers by communicating
  fashion awareness and trends in the marketplace
• Understands changes in local market with potential impact on business performance and supports the
  execution of local sales strategies and tactics
• Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s)
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going
  productive relationships with customers
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and
  achieves goals
• Productivity Management: holds sales team accountable for personal productivity
• Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/or
  Associate Manager(s), tracks store's performance at all times and achieves sales through team
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Works with Store Manager and/or Associate Manager to flex store business strategies and personal selling
  techniques to contribute to overall store and financial results
• Enforces sales strategies, initiatives and growth across all categories
• Endorses, models and develops team to deliver Coach's Selling and Service expectations
• Understands organizational objectives and makes decisions in partnership with the Store Manager and
  Associate Manager(s) that align with Company priorities and values Workplace and Environment
  • Recruits, interviews, on boards and works closely with the Store Manager on strategies to retain top talent
  • Works with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates
  • Resolves performance problems using appropriate communication, coaching and counseling techniques
  • Evaluates performance of all associates and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager and Associate Manager
  • Recognizes and values individual performance and communicates appropriately
  • Delegates and empowers others
  • Utilizes Company tools to keep self-informed
  • Uses available resources to make informed decisions and takes appropriate partners when necessary
  • Creates short and long-term strategies to achieve personal metrics and performance
  • Fosters an environment of teamwork and collaboration
  • Maintains a calm and professional demeanor at all times
  • Welcomes feedback and adapts behaviors as appropriate
  • Switches gears based on the needs of the business both seamlessly and pro-actively
  • Is adaptable and flexible to change
  • Acts as advocate for the team and Brand
  • Builds trusting relationships with peers and team
  • Approaches challenges in direct and timely manner and partners with the Store Manager and/or Associate
    Manager(s)
  • Takes initiative; has a high level of ownership and accountability for results of self and others
  • Demonstrates confidence when leading the team and managing the store
  • Leads by example
  • Creates enthusiasm and positivity for a shared vision and mission Operations
    • Leverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals
    • Adheres to all retail policies and procedures including POS and Operations procedures
    • Understands and uses all retail systems and reporting tools
    • Maintains interior and exterior upkeep of the building with partnership from the corporate office
    • Interacts and communicates with supervisor(s) on a regular basis to keep them informed
    • Demonstrates strong business acumen
    • Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention Additional Requirements
      Experience: At least 1 year of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
      
      Education: High school diploma or equivalent; college degree preferred.
      Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
      
      Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
      
      Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
      Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
      Coach is an equal opportunity and affirmative action employer.
      
      Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
      • Ensures all daily tasks are completed without negatively impacting service of Coach standards\n
        • Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools\n
        • Understands the positive sales impact staffing has on the business; recruits accordingly\n
        • Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times\n
        • Develops both self and individual product knowledge skills and remains aware of current collections\n
        • Encourages team to build long-term relationships with customers to drive business\n
        • Resolves customer problems and meets customer needs in a timely manner through solution-oriented and
          \n forward thinking and partners with the Store Manager and/or District Manager when appropriate\n
        • Sensitive to customer and team\u2019s needs and tailors approach by reading cues\n
        • Influences customer\u2019s purchase decisions by balancing patience and assertiveness\n
        • Coaches team on how to incorporate trends into their selling experience with customers\n
        • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)\n
        • Creates positive impressions with store team and customers by bringing best self to work through elevated,
          \n sophisticated, appropriate business attire consistent with Coach\u2019s guide to style\n
        • Builds credibility and trust as a personal fashion advisor to both team and customers by communicating
          \n fashion awareness and trends in the marketplace\n
        • Understands changes in local market with potential impact on business performance and supports the
          \n execution of local sales strategies and tactics\n
        • Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s)\n
        • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going
          \n productive relationships with customers\n
        • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and
          \n achieves goals\n
        • Productivity Management: holds sales team accountable for personal productivity\n
        • Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/or
          \n Associate Manager(s), tracks store\u2019s performance at all times and achieves sales through team\n
        • Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers\n
        • Works with Store Manager and/or Associate Manager to flex store business strategies and personal selling
          \n techniques to contribute to overall store and financial results\n
        • Enforces sales strategies, initiatives and growth across all categories\n
        • Endorses, models and develops team to deliver Coach\u2019s Selling and Service expectations\n
        • Understands organizational objectives and makes decisions in partnership with the Store Manager and
          \n Associate Manager(s) that align with Company priorities and values\n\n\n
          Workplace and Environment\n\n
          • Recruits, interviews, on boards and works closely with the Store Manager on strategies to retain top talent\n
          • Works with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates\n
          • Resolves performance problems using appropriate communication, coaching and counseling techniques\n
          • Evaluates performance of all associates and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager and Associate Manager\n
          • Recognizes and values individual performance and communicates appropriately\n
          • Delegates and empowers others\n
          • Utilizes Company tools to keep self-informed\n
          • Uses available resources to make informed decisions and takes appropriate partners when necessary\n
          • Creates short and long-term strategies to achieve personal metrics and performance\n
          • Fosters an environment of teamwork and collaboration\n
          • Maintains a calm and professional demeanor at all times\n
          • Welcomes feedback and adapts behaviors as appropriate\n
          • Switches gears based on the needs of the business both seamlessly and pro-actively\n
          • Is adaptable and flexible to change\n
          • Acts as advocate for the team and Brand\n
          • Builds trusting relationships with peers and team
          • Approaches challenges in direct and timely manner and partners with the Store Manager and/or Associate
            \n Manager(s)
          • Takes initiative; has a high level of ownership and accountability for results of self and others
          • Demonstrates confidence when leading the team and managing the store
          • Leads by example
          • Creates enthusiasm and positivity for a shared vision and mission
            Operation
            
            • Leverages Coach\u2019s tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals
            • Adheres to all retail policies and procedures including POS and Operations procedures
            • Understands and uses all retail systems and reporting tools\n
            • Maintains interior and exterior upkeep of the building with partnership from the corporate office\n
            • Interacts and communicates with supervisor(s) on a regular basis to keep them informed\n
            • Demonstrates strong business acumen\n
            • Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention\n\n\n
              
              Req ID: 108356

Keywords: Tapestry, Dallas , Lead Supervisor I, Hospitality & Tourism , Frisco, Texas