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Sr. Conference Services Manager - Deloitte Hotel & Conference Center

Company: Benchmark Hospitality
Location: Grapevine
Posted on: July 13, 2018

Job Description:

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures. To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey. Job Description Summary: The Senior Conference Services Manager is a mentor and resource to the Conference Services Managers and Executive Meetings Managers, possessing excellent supervisory skills, the ability to effectively manage groups of people and multiple tasks. The Senior Conference Services Manager is adept at solving problems and has experience dealing with difficult situations and must be thoroughly familiar with Benchmark's management philosophy as it applies to corporate business meetings and events, be very knowledgeable of operations including conference set-up and service, audio-visual, food and beverage and front office operations. BASIC FUNCTION: The Senior Conference Services Manager supports the efforts of the Director of Conference Services with projects, scheduling, and the general direction of the department. After event space is allocated, bookings detailed and event orders developed by the Deloitte Meeting Planner, the Senior Conference Services Manager ensures successful discovery and execution of all conference group related activities and events. Typically, the groups assigned to the Sr. CSM are more complex or high profile groups. The Sr. CSM will act as the primary liaison between the Deloitte planner and the staff of the property while focusing on the client's expectations. The Sr. CSM is a role model of and holds employees accountable to following our Mission, Core Values, First Priorities, Policies and Procedures. Job Description: QUALIFICATIONS:

  • College degree preferred
  • Knowledge of a hotel structure and how all departments interact
  • Meeting and event operations/planning/coordination experience
  • Expert Knowledge of Delphi 9.5 and Market Vision preferred
  • Proficient in computer use, including the Microsoft Office Suite Ability to listen, speak and write in English to ascertain and respond to vendor's needs
  • Ability to analyze data and communicate effectively with peers and supervisors in a positive manner. ESSENTIAL FUNCTIONS: Act as a mentor and resource to the Benchmark and CSM team, ensuring your understanding and adherence to all CSM procedures and processes. Support the DOCS through scheduling and --projects as assigned. Keep DOCS in tune with project status and any potential roadblocks. Ensures precise execution of group events by effectively coordinating all operating departments to deliver required services to include but not limited to, arrival and departure, meeting room set-ups, , audio visual/production needs, special individual needs, diagrams, special events, , transportation as liaison to facility staff. After a meeting/event is booked and detailed into BEO format by the Deloitte planner, discover proactively, communicate and coordinate all operational aspects required. Must be thoroughly familiar with all aspects of the facility including accommodations, meeting facilities and support services available to best maximize the effective utilization of the facility. Must constantly fulfill the general, unique or special meeting objectives of each client and ensure each meeting/event meets that client's particular meeting objectives, needs and requirements. Maintain open communication and timely updates with all Departments in an effort to better meet the clients' requirements. Communicates frequently with Deloitte planner to ensure expectations are met or exceeded. Communicates effectively verbally and in writing all details of events to appropriate personnel in timely manner. Coordinate all aspects of the clients' needs by utilizing departmental services, along with services provided by local vendors who may offer services and/or products as requested. Communicate updates to reflect an accurate and current status of all meeting requirements and attendee counts enabling operational departments to accurately deliver the clients' needs.-- After BEOs have been distributed to all --Departments, maintain accurate and up to date information by continually updating Operations Departments of changes by following change process procedures whenever changes to a meeting have occurred. Maintain the highest level of employee/guest relations, and excellent working relationships with all Departments. Takes a proactive approach toward guest and Deloitte planner satisfaction. MARGINAL FUNCTIONS: Ability to work any assigned shift/work schedule. Any other task, written or verbal, assigned by Management. BENEFITS: --All Employees
    • Free Parking
    • Free Meals
    • Free Uniforms
    • Uniforms laundered free
    • Matching 401(k)
    • Company Hotel Travel Discounts
    • Free access to on-site state of the art fitness center Full Time Employees
      • 14 days Paid Time Off per year
      • 10 Paid Holidays
      • Medical Insurance
      • Dental Insurance
      • Disability Insurance
      • Life Insurance
      • Vision Insurance
      • Flex Spending Account
      • Educational Assistance Deloitte Hotel and Conference Center is managed by Benchmark Hospitality.-- This facility is a private hotel and conference center located in the Dallas-Fort Worth area. The objective is to provide gracious, personalized service in a high quality and high volume luxury hotel environment.
        • 800 single occupancy guest rooms
        • 95K square feet of conference and classroom space
        • Cutting edge hospitality and educational technology
        • Marketplace style, three meals a day restaurant
        • 18 hour coffee/wine bar
        • Casual indoor & outdoor, social venue
        • 12K square foot Fitness Center

          Keywords: Benchmark Hospitality, Dallas, Sr. Conference Services Manager - Deloitte Hotel & Conference Center, Hospitality & Tourism, Grapevine, Texas

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