Facilities Customer Services Representative
Company: CB Richard Ellis
Posted on: October 12, 2018
Thank you for your interest in CBRE. This position is being published in an effort to build our candidate pipeline for our upcoming opportunities. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are building a world-class organization with a world-class team and appreciate your interest in CBRE. JOB SUMMARY The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints for facilities, and building maintenance. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment. Responds to customer inquires and concerns.* Follows up with customers to ensure customer satisfaction. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information. * Contacts customer for additional information and communicating the steps in the work order process. * Runs, reviews, and distributes various customer service reports as necessary. * May generate and dispatch service request work orders for completion by vendors. * May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures. * Provides informal assistance such as technical guidance and/or training to co-workers. Other duties may be assigned. EDUCATION and EXPERIENCE High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and ABILITIES Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE. CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. As a Fortune 500 worldwide leader in real estate services, CBRE's more than 70,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit CBRE.com.
Keywords: CB Richard Ellis, Dallas , Facilities Customer Services Representative, Hospitality & Tourism , Plano, Texas
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