Human Resources Business Partner I
Company: MCI
Location: Dallas
Posted on: January 26, 2023
Job Description:
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your setting whenever you see the on this site. Schedule Normal
Business Hours - Evenings & Weekends and Business Demands Career
Level Mid-Level Wage Description Commensurate Bonus Yes Education
Bachelors Degree or Equivalent Combination of Education and
Experience Min. Years Experience 1 LOCATIONJOB TYPE Full-Time PAY
TYPES Salary + Bonus SALARY $30000 - $40000 / year BENEFITS & PERKS
MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance,
Retirement, Company Cell Phone, Company Laptop, Advancement
APPLICATION DETAILS No Resume Required, On-site Interview POSITION
OVERVIEW HUMAN RESOURCE BUSINESS PARTNER SUPPORTING MULTIPLE NORTH
AMERICA LOCATIONS Grow your skill-setsor start a career with our
rapidly expanding team. Our team is looking for an experienced
human resource business partner to support and execute our people
initiates, to provide excellent internal HR support, and to improve
HR processes. Candidates for this role should be charismatic public
speakers, friendly, creative, highly reliable, and possess a strong
work ethic.Experience in call center operations or client services
is preferred. This is a full-time, local, on-site position and
requires employees to report to work at one of our locations. We
offer bonuses opportunities, comprehensive medical, dental and
vision benefits, paid vacation and holidays, and contests
incentives. To be considered for this role, you must complete a
full application on our company careers page, including all
screening questions and a brief pre-employment test.
---------------POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS
ROLE DO? This role will partner with team leaders to implement and
execute HR strategies focused on employee training, organizational
effectiveness, workforce planning, and employee engagement. In
addition, they will own programs that run across a broad spectrum
of HR processes. To be successful in this role, you must understand
business priorities and translate them into the most value-added
work. We are looking for HR professionals with the ability to
identify problems and to drive solutions.
- General HR support, in partnership with operations
- Conference with remote HR teams and HR Manager to address human
resources issues and initiatives
- Understand business goals and recommend effective HR
strategies
- Monitor employee engagement with a "hands-on" approach that may
include remote interactions
- Adapt to the complex and rapidly changing work environment by
responding to the macro-economic environment and fiscal
policies
- Passion for innovative HR solutions and process
improvement
- Drive effective employee relations, retention and reward
programs
- Comfort with high volume workload
- Excellent organizational and interpersonal skills CANDIDATE
QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must
exhibit good business judgment and acumen by being both confident
and flexible in their views. Candidates should possess fun and
enthusiastic disposition and be capable of teaching and motivating
a wide range of personalities and learning styles.
- 1+ years of experience in HR business partner (may be
supplemented by operations)
- Exceptional interpersonal & communication skills
- Working knowledge of Microsoft Office including Outlook, Excel,
Word & PowerPoint
- Understanding of training tools and techniques
- Possess effective conflict resolution skills (both customer and
agent conflict)
- Possess time management, planning, organizational and
multi-tasking skills
- Excellent presentation skills (oral and written)
- Ability to work in a professional but fast-paced
environment
- Excellent planning, management, and coordination skills, and
the ability to work with a variety of learning styles
- Address knowledge, expertise, and performance gaps with
constructive feedback
- Comfortable with providing and accepting critical
feedback.
- Capable of prioritizing and organizing work efficiently to meet
deadlines PREFERRED QUALIFICATIONS:
- Military, local, state or federal government experience is a
plus
- Experience working ina contact center environment is a
plus
- Graduation from an accredited two-year or four-year college or
university is a plus
- SHRM-SCP or similar certification is a plus CONDITIONS OF
EMPLOYMENT
- Must be authorized to work in their country of residence (The
United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are
contingent on drug screening results. COMPENSATION DETAILS WANT AN
EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work
should pay off, so we make sure that our compensation and total
rewards are competitive. Standard starting compensation is
commensurate with experience. Regular reviews and raises are
awarded based on tenure and performance, so our employees make more
each year. Employees earn paid time off as well as paid holidays
and paid training opportunities.Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars.In addition to
our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location. JUST A FEW OF THE
BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Casual Dress Code
- Cash and Prize Contests PHYSICAL REQUIREMENTS This job operates
in a professional office environment. While performing the duties
of this job, the employee will be largely sedentary and will be
required to sit/stand for long periods while using a computer and
telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION Consistent with the Americans with
Disabilities Act (ADA) it is the policy of MCI and affiliates to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources, kate.murph@mci.world . DIVERSITY AND
EQUALITY At MCI and its subsidiaries, we embrace differences and
believe diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment. MCI does not discriminate
against any employee or applicant on the basis of age, ancestry,
color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national
origin, physical or mental disability, political affiliation,
protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic
protected by applicable laws, regulations, and ordinances.MCI will
consider for employment qualified applicants with criminal
histories in a manner consistent with local and federal
requirements. MCI will not tolerate discrimination or harassment
based on any of these characteristics.We adhere to these principles
in all aspects of employment, including recruitment, hiring,
training, compensation, promotion, benefits , social and
recreational programs, and discipline . In addition, it is the
policy of MCI to provide reasonable accommodation to qualified
employees who have protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works. MCI helps customers take on their CX and DX challenges
differently, creating industry-leading solutions that deliver
exceptional experiences and drive optimal performance. MCI assists
companies with business process outsourcing, staff augmentation,
contact center customer services, and IT Services needs by
providing general and specialized hosting, software, staff, and
services. In 2019 Marlowe Companies Inc. (MCI) was named by Inc.
Magazine as Iowa's Fastest Growing Company in the State of Iowa and
was named the 452nd Fastest Growing Privately Company in the USA,
making the coveted top 500 for the first time. MCI's subsidiaries
had previously made Inc. Magazine's List of Fastest-Growing
Companies 15 times respectively. MCI has fifteen business process
outsourcing service delivery facilities in Iowa, Georgia, Florida,
Texas, Massachusetts, New Hampshire, South Dakota, New Mexico,
California, Kansas, and Nova Scotia. Driving modernization through
digitalization, MCI ensures clients do more for less. MCI is the
holding company for a diverse lineup of tech-enabled business
services operating companies. MCI organically grows, acquires, and
operates companies that have a synergistic products and services
portfolios, including but not limited to Automated Contact Center
Solutions (ACCS), customer contact management, IT Services (IT
Schedule 70), and Temporary and Administrative Professional
Staffing (TAPS Schedule 736), Business Process Management (BPM),
Business Process Outsourcing (BPO), Claims Processing, Collections,
Customer Experience Provider (CXP), Customer Service, Digital
Experience Provider (DXP), Account Receivables Management (ARM),
Application Software Development, Managed Services, and Technology
Services, to mid-market, Federal & enterprise partners. MCI now
employs 10,000+ talented individuals with 150+ diverse North
American client partners across the following MCI brands:
GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney
Call Center, OnBrand24, and Valor Intelligent Processing (VIP).
REGARDING COVID-19 As an employer supporting critical Federal,
State, Provincial, and Commercial clients, we have taken steps to
ensure that we remain operational while taking every precaution
possible to prevent the spread of COVID-19 and keep our employees
safe. Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation. The purpose of the
above job description is to provide potential candidates with a
general overview of the role. It's not an all-inclusive list of the
duties, responsibilities, skills, and qualifications required for
the job. You may be asked by your supervisors or managers to
perform other duties. You will be evaluated in part based upon your
performance of the tasks listed in this job description.
The employer has the right to revise this job description at any
time. This job description is not a contract for employment, and
either you or the employer may terminate employment at any time,
for any reason. DISCLAIMER The purpose of the above job description
is to provide potential candidates with a general overview of the
role. It's not an all-inclusive list of the duties,
responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other
duties. You will be evaluated in part based upon your performance
of the tasks listed in this job description.
The employer has the right to revise this job description at any
time. This job description is not a contract for employment, and
either you or the employer may terminate employment at any time,
for any reason. Sorry the Share function is not working properly at
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Keywords: MCI, Dallas , Human Resources Business Partner I, Human Resources , Dallas, Texas
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