Field Service Engineer with Security Clearance
Company: GET Group North America
Location: Dallas
Posted on: January 15, 2021
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Job Description:
GET Field Service Engineers (FSE) provide field service support
on complex electro-mechanical system in more than 26 national
locations. They perform installations, training and assist with
software integration. In addition to technical aptitude, this high
visibility customer-centric position will also provide our
customers with consistent high-level all-around service and
attention. Key Responsibilities: *Install, maintain and support all
system maintenance efforts, conforming to customer Service Level
Agreement (SLA) requirements*Respond in a timely manner to all
maintenance calls. Documenting each maintenance action with time,
labor, meters, resolution notes and parts used*Maintain accurate
on-site service inventory Assist Operators and System Admins to
troubleshoot issues they encounter while using our systems and
provide actionable steps to resolve problems.*Maximizes the use of
hardware and software by training users; interpreting instructions;
answering questions; providing feedback*Contributes ideas to
improving operating instructions to be used by end users,
collaborating in a Work Group setting.*Maintains professional and
technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks;
participating in professional societies. Job Requirements: Academic
Qualifications: Required: Associates Degrees in engineering
discipline and/or 10+ years equivalent experienceDesirable:
Bachelor's degree in engineering discipline Professional
Experience: *Minimum 1-year experience in technical support
role*Must have a familiarity with electro-mechanical devices and
automation equipment*A working knowledge of thermal printing or
laser printers would be an asset*Must have good troubleshooting
skills.*Must have the ability to read and understand schematic
diagrams and be competent in disassembling and reassembling complex
mechanical devices.*Capable of working without direct
supervision*Excellent communications skills*Ability to travel
internationally*75-90% national travel a possibility*U.S.
citizenship required
Keywords: GET Group North America, Dallas , Field Service Engineer with Security Clearance, IT / Software / Systems , Dallas, Texas
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