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Field Service Engineer with Security Clearance

Company: GET Group North America
Location: Dallas
Posted on: January 15, 2021

Job Description:

GET Field Service Engineers (FSE) provide field service support on complex electro-mechanical system in more than 26 national locations. They perform installations, training and assist with software integration. In addition to technical aptitude, this high visibility customer-centric position will also provide our customers with consistent high-level all-around service and attention. Key Responsibilities: *Install, maintain and support all system maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements*Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used*Maintain accurate on-site service inventory Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.*Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback*Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.*Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Job Requirements: Academic Qualifications: Required: Associates Degrees in engineering discipline and/or 10+ years equivalent experienceDesirable: Bachelor's degree in engineering discipline Professional Experience: *Minimum 1-year experience in technical support role*Must have a familiarity with electro-mechanical devices and automation equipment*A working knowledge of thermal printing or laser printers would be an asset*Must have good troubleshooting skills.*Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.*Capable of working without direct supervision*Excellent communications skills*Ability to travel internationally*75-90% national travel a possibility*U.S. citizenship required

Keywords: GET Group North America, Dallas , Field Service Engineer with Security Clearance, IT / Software / Systems , Dallas, Texas

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