DallasRecruiter Since 2001
the smart solution for Dallas jobs

Technical Support Specialist

Company: Appspace
Location: Dallas
Posted on: February 25, 2021

Job Description:

Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and modernize their workplace experiences.Job SummaryThe primary purpose of the Technical Support Specialist is to provide technical support by trouble-shooting Appspace customers issues related to software, OS, and network related issues for Windows Server and Linux based digital media players. Candidates must be able to multitask and prioritize needs in a dynamic environment while documenting activities in Salesforce. The ideal candidate must have the ability to communicate effectively to a diverse client base of large and small customers of varying technical abilities.Job Responsibilities:* Provide client support for technical issue resolution via email, phone, chat, and remote sessions* Ask appropriate fact-finding questions to clearly identify and understand the client's issue while helping to isolate the potential root cause* Advise customers on network-related requirements - including firewalls ports & basic TCP/IP settings* Serve as the client's subject matter expert for the Appspace platform and app* Identify operational issues via retrieval and evaluation of errors and logs* Problem solve and embrace technical curiosity to research issues when needed * Stay organized and document all customer interactions using company CRM (Salesforce) and related toolsJob Requirements:* Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure* Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign, and other digital media devices desired* Experience with Windows Server 2016/2019, WebServer (IIS), or Linux environments * Working knowledge of databases such as SQL, MY SQL or MongoDB* Understanding of TCP/IP networking, DNS, and proxies is a plus* Proficiency in Microsoft Outlook & office suite* Basic experience with graphic design and/or video editing suites not required, but a plus* Excellent written and verbal communication skills a must* Outgoing, helpful, and passionate about providing excellent customer service * Prior experience in a technical help desk support capacity (Support Engineer, etc.) and/or software support strongly preferred * Participate in on-call support, rotating schedule* Bachelor's degree or equivalent/related work experience (2-5 years)Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws. Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.Powered by JazzHRlGAx6RF8U6

Keywords: Appspace, Dallas , Technical Support Specialist, IT / Software / Systems , Dallas, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Senior Director, IT M&A Strategy, Integration & Technology
Description: Sales San Jose, California Any US Metro Area, United States San Francisco, California New York City, New York Chicago, Illinois Washington DC, District Of Columbia Raleigh, North Carolina California (more...)
Company: Zscaler
Location: Dallas
Posted on: 03/7/2021

Web Content Developer
Description: 2 Web Content Developer DETAILS Location Coppell, TX Position Type Direct Hire Salary Conversion to 40K Residency Requirements MUST be a or Holder to be considered, as no sponsorship is being offered (more...)
Company: GTN Technical Staffing
Location: Coppell
Posted on: 03/7/2021

Lead Python/Java/Go Developer
Description: Description br WHO WE ARE: br Voted one of the Top 100 Fastest Growing Companies in the Bay Area for 2020, Freedom Financial Network is a family of companies that takes a people-first approach (more...)
Company: Freedom Financial
Location: Dallas
Posted on: 03/7/2021


Microsoft Dynamics CRM Subject Matter Expert
Description: Remote br Microsoft Dynamics Consultant - SME br 3-6 month contract br br About the Project: br Client is looking for a Sr. Microsoft Dynamics CRM Subject Matter Expert SME for a new implementation (more...)
Company: Horizontal
Location: Dallas
Posted on: 03/7/2021

Senior Mobile Apps Developer (Xamarin) in Dallas, TX at National General Insurance
Description: Senior Mobile Apps Developer Xamarin in Dallas, TX at National General Insurance Job Title: Senior Mobile App Developer - Xamarin Note: Ideal candidate will have current mobile application development (more...)
Company: National General Insurance
Location: Dallas
Posted on: 03/7/2021

Large Equipment Mobile Service Tech
Description: MUST LIVE WITHIN A 20 MILE RADIUS LOCATION- LEWISVILLE TX, 75056 POSITION PURPOSE The Mobile Service Technician MST shares responsibility with the Lead Rental Technician LRT for maintenance and (more...)
Company: The Home Depot
Location: Ponder
Posted on: 03/7/2021

iOS Lead Developer
Description: Interview: Phone followed by In-person, need local candidates Job Description Job Summary:-- ul li Bachelor's degree in Computer Science
Company: ITBrainiac Inc
Location: Dallas
Posted on: 03/7/2021

UI Developer Systems Analyst
Description: Seeking UI Developer Systems Analyst who would be responsible for reviewing, analyzing, and modifying programming systems including coding, testing, debugging, and documenting programs for new or existing (more...)
Company: Mitchell Martin Inc.
Location: Dallas
Posted on: 03/7/2021

Associate Partner SAP S/4HANA Record to Report
Description: IBM Associate Partner SAP S/4HANA Record to Report in Dallas , Texas Introduction As a Business Sales Delivery Executive, you will support IBM's consistent growth by bringing to the table your business (more...)
Company: IBM Computing
Location: Dallas
Posted on: 03/7/2021

Software Developer - Campus Recruiting
Description: Software Developer - Campus Recruiting Position Description Do you have a demonstrated interest in information technology and a passion for learning Are you a go-to problem solver that is motivated to (more...)
Company: CGI Group, Inc.
Location: Dallas
Posted on: 03/7/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Dallas RSS job feeds