Technical Support Specialist
Company: Appspace
Location: Dallas
Posted on: February 25, 2021
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Job Description:
Founded in 2002 and headquartered in Dallas, TX, Appspace's
platform helps organizations build an exceptional workplace
experience with simple communication and space management tools.
With offices in the US, UK, UAE, and Malaysia, plus remote experts
in a dozen other countries, we provide global support to thousands
of customers that trust us to help them communicate with their
teams and modernize their workplace experiences.Job SummaryThe
primary purpose of the Technical Support Specialist is to provide
technical support by trouble-shooting Appspace customers issues
related to software, OS, and network related issues for Windows
Server and Linux based digital media players. Candidates must be
able to multitask and prioritize needs in a dynamic environment
while documenting activities in Salesforce. The ideal candidate
must have the ability to communicate effectively to a diverse
client base of large and small customers of varying technical
abilities.Job Responsibilities:* Provide client support for
technical issue resolution via email, phone, chat, and remote
sessions* Ask appropriate fact-finding questions to clearly
identify and understand the client's issue while helping to isolate
the potential root cause* Advise customers on network-related
requirements - including firewalls ports & basic TCP/IP settings*
Serve as the client's subject matter expert for the Appspace
platform and app* Identify operational issues via retrieval and
evaluation of errors and logs* Problem solve and embrace technical
curiosity to research issues when needed * Stay organized and
document all customer interactions using company CRM (Salesforce)
and related toolsJob Requirements:* Ability to work efficiently in
fast-paced, high-volume, multi-tasking environments while remaining
calm and poised under pressure* Experience with Cisco Digital Media
suite and devices, Chrome OS/Chrome devices, BrightSign, and other
digital media devices desired* Experience with Windows Server
2016/2019, WebServer (IIS), or Linux environments * Working
knowledge of databases such as SQL, MY SQL or MongoDB*
Understanding of TCP/IP networking, DNS, and proxies is a plus*
Proficiency in Microsoft Outlook & office suite* Basic experience
with graphic design and/or video editing suites not required, but a
plus* Excellent written and verbal communication skills a must*
Outgoing, helpful, and passionate about providing excellent
customer service * Prior experience in a technical help desk
support capacity (Support Engineer, etc.) and/or software support
strongly preferred * Participate in on-call support, rotating
schedule* Bachelor's degree or equivalent/related work experience
(2-5 years)Appspace Inc. is an equal opportunity employer. All
aspects of employment, including recruiting, hiring, placement,
promotion, termination, compensation, and training are decided
based on qualifications, merit, and business needs. We do not
discriminate on the basis of race, color, religion or belief,
marital status, sex, age, national origin, ancestry, physical or
mental disability, medical condition, pregnancy (including
childbirth, lactation, or related medical conditions), gender,
gender identity and/or expression, genetic information, sexual
orientation, family or parental status, veteran status, or any
other status protected under federal, state, or local laws.
Appspace is committed to creating a diverse and inclusive workplace
and does not tolerate discrimination or harassment of any
kind.Powered by JazzHRlGAx6RF8U6
Keywords: Appspace, Dallas , Technical Support Specialist, IT / Software / Systems , Dallas, Texas
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