Technical Support Specialist

Company: Appspace
Location: Dallas
Posted on: February 25, 2021

Job Description:

Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and modernize their workplace experiences.Job SummaryThe primary purpose of the Technical Support Specialist is to provide technical support by trouble-shooting Appspace customers issues related to software, OS, and network related issues for Windows Server and Linux based digital media players. Candidates must be able to multitask and prioritize needs in a dynamic environment while documenting activities in Salesforce. The ideal candidate must have the ability to communicate effectively to a diverse client base of large and small customers of varying technical abilities.Job Responsibilities:* Provide client support for technical issue resolution via email, phone, chat, and remote sessions* Ask appropriate fact-finding questions to clearly identify and understand the client's issue while helping to isolate the potential root cause* Advise customers on network-related requirements - including firewalls ports & basic TCP/IP settings* Serve as the client's subject matter expert for the Appspace platform and app* Identify operational issues via retrieval and evaluation of errors and logs* Problem solve and embrace technical curiosity to research issues when needed * Stay organized and document all customer interactions using company CRM (Salesforce) and related toolsJob Requirements:* Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure* Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign, and other digital media devices desired* Experience with Windows Server 2016/2019, WebServer (IIS), or Linux environments * Working knowledge of databases such as SQL, MY SQL or MongoDB* Understanding of TCP/IP networking, DNS, and proxies is a plus* Proficiency in Microsoft Outlook & office suite* Basic experience with graphic design and/or video editing suites not required, but a plus* Excellent written and verbal communication skills a must* Outgoing, helpful, and passionate about providing excellent customer service * Prior experience in a technical help desk support capacity (Support Engineer, etc.) and/or software support strongly preferred * Participate in on-call support, rotating schedule* Bachelor's degree or equivalent/related work experience (2-5 years)Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws. Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.Powered by JazzHRlGAx6RF8U6

Keywords: Appspace, Dallas , Technical Support Specialist, IT / Software / Systems , Dallas, Texas