ServiceNow Technical Architect, ITBM
Company: Crossfuze
Location: Dallas
Posted on: February 26, 2021
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Job Description:
A ServiceNow Technical Architect provides guidance to our
customers related to the processes they are attempting to model and
automate in ServiceNow and develops those solutions for the
customer's ServiceNow environment. In addition, an Architect will
work on developing the Crossfuze product suite and provide
mentoring to less senior technical resources.* Provide ServiceNow
development assistance to customers including, but not limited to,
form configuration, workflow administration, reporting, data
imports, custom scripting and third-party software integrations*
Coordinate with the Crossfuze Engagement Manager or Customer to
understand business requirements and rationale behind changes to
existing functionality as well as new functionality to be deployed*
Lead functional and process workshops with Customer* Translate
business needs into technical requirements* Answer technical and
application configuration questions* Advise internal resources and
customers on ServiceNow process and development best practices*
Create complex technical designs to meet Customer needs* Configure
and customize new applications and modules* Implement new
functionality for customers while using ServiceNow best practices*
Assist in troubleshooting ServiceNow upgrades, patching, and
release management * Provide analysis of problems and possible
solutions * Produce detailed documentation on all work completed*
Lead technical implementation teams including code review for less
experienced consultants* Wherever possible, enable the customer's
ServiceNow administrator(s) to be self-sufficient.* Conduct
technical training and knowledge transfer sessions.* Research
systems and/or programs to determine causes of failure or poor
operational performance; then define, test, and implement detailed
solutions * Other duties as assigned and requestedRequirements*
Working experience with IT Business Management processes
(Innovation Management, Demand Management, Portfolio and Project
Management, Resource Management, Time) or Specific process area.*
5+ years of experience implementing, configuring, and customizing
ServiceNow* Minimum of 4 years of experience with common web
technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP,
TCP/IP, etc.)* Required Certification ServiceNow Fundamentals
Certification* Preferred Certifications PMP Certification, ITIL v3
Certification, Certified ServiceNow Administrator, Certified
Implementation Specialist Certification(PPM), ServiceNow
Implementation Specialist in two or more applications, Scrum Master
Certification* Bachelor's Degree or equivalent work experience*
Excellent communication skills and a strong personal commitment to
quality service* Ability to understand and implement complex
end-user requirements* Consultative perspective to optimized
business processes and eliminate redundancy* Exceptional
presentation skills and the ability to relate to various level of
stakeholders* Conceptual understanding of operating models,
business processes and underlying IT that supports it and the
organizations structure* Conceptual understanding of establishing
value of each application* Strong understanding of Agile and
Waterfall Methodologies, Application Portfolio Management, IT
architecture, JavaScript and web software design principals*
Working knowledge of Agile frameworks and tools including Scrum,
Kanban, Lean, Safe and others* Experience with IT Finance, PPM,
SDLC and Application Portfolio Management tools* Integration
experience with Financial or Project Accounting systems* Web
Services integrations (SOAP, REST)* Working Knowledge of the Common
Service Data Model (CSDM)Equal Employment OpportunityOur
organization will not discriminate against or harass any employee
or applicant for employment because of race, color, creed,
religion, national origin, sex, sexual orientation, gender
identity, disability, age, marital status, familial status, veteran
status, membership or activity in a local human rights commission,
status with regard to public assistance or any other legally
protected basis, in accordance with applicable law.
Keywords: Crossfuze, Dallas , ServiceNow Technical Architect, ITBM, IT / Software / Systems , Dallas, Texas
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