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Data Content Developer

Company: Microsoft Corporation
Location: Dallas
Posted on: January 17, 2022

Job Description:

Do you have a passion for learning and teaching others? Do you have technical experience with Microsoft data and AI technologies and services? Are you compelled to stay current and relevant as the Microsoft Clouds morph and evolve over time? If so, why not consider being a part of the of the digital transformation at Microsoft by building technical learning and certification experiences that help current and aspiring technology professionals build and maintain their Microsoft data and AI skills!Microsoft Worldwide Learning (WWL) is the spiritual leader of the learning culture within Microsoft. We are tasked with empowering those who empower the world through learning. We build world class learning and certification experiences for customers, partners, Microsoft employees, and students. The Data & AI content team within WWL is looking for a skilled and passionate technical professional with deep knowledge of Microsoft Cloud technologies in general, and Microsoft Data and AI technologies and services in particular, to design, create and maintain a curriculum that provides a world-class learning experience for customers, partners, Microsoft employees, and students. The experienced and versatile technologist we seek must come complete with real-world experience in implementing Microsoft Data and/or AI solutions in customer environments. This candidate also needs to exhibit a visible passion for training customers, and ideally, has experience as a content developer (training or documentation), technical writer/trainer, or as a technical presenter/speaker.As part of WWL's Content Development Team, the Data Content Developer will coordinate with Engineering and Marketing Teams and other business and technical groups within Microsoft to ensure all our certification and learning assets are created with a connected learning journey in mind that benefits our customers. Strong communication and cross-group collaboration skills are necessary as you will be expected to stay plugged into all the relevant Data & AI related product teams to keep abreast of rapid technology and industry changes that will drive the digital transformation of the industry. You will evaluate new technologies, features, and products, and curate existing content assets, create net-new content, and/or update existing content based on technical and industry changes. You'll manage the content development schedule from concept and skills analysis all the way through final content release. Proven project management skills are essential to this role to keep projects on-track and on-budget during the content development life cycle. We want you to be our "authoritative source" for technical content related to AI technologies. You will need to think creatively because our customers are counting on us to provide them with the right certification and learning at the right time.**Responsibilities**+ **Content Strategy** **:** Collaborates with relevant stakeholders to develop content to educate customers and employees about AI workloads and the Microsoft products and services that support them. Develops and applies content strategy with assistance for one or more product/content/feature area(s) to ensure optimal content creation and serve customer needs, such as guiding customers through an end-to-end journey to leverage content/products that meet their needs. Helps identify points in product/content/feature area(s) where content is appropriate for customers to create appropriate content across product/content/feature areas(s). Looks across a set of content to understand strategy within particular area(s).+ **Content Creation** **:** Applies principles to develop relevant, technically accurate content designed for a variety of users, that combines conceptual knowledge transfer and hands-on interactive learning experiences. Helps develop content plan that aligns with product strategy, and translates into content tasks in collaboration with cross-functional teams. Collaborates with cross-functional stakeholders (e.g., engineering, research, design, product) to understand products/content areas/features and problems to author optimal content. Develops content by first understanding prototypes and ideation of features for particular product/content/feature area(s). Applies a foundational understanding of in-product content and/or delivers code, samples, and prescriptive guidance to meet user needs.+ **Content Maintenance and Improvement** **:** Reviews and improves content for possible inclusion in a portfolio for one or more areas. Follows approval and review process with team members. Works with stakeholders to assess shipped content for potential improvements and to incorporate changes. Tests and builds customer scenarios.+ **Tools and Operations** **:** Develops skills necessary for creating and delivering content (individually or a small group). Collaborates with other teams to contribute tool efficiency into content creation and delivery. Hassolid understanding of the tools and processes required for content development and publishing. Identifies opportunities, plans, drives and executes to improve efficiencies of tools and processes and suggests improvements.+ **Metrics and Insights** **:** Applies insights from metrics to inform content. Uses metrics to measure customer satisfaction and/or business impact after content is published. Leverages customer feedback mechanisms to collect insights within a particular specialty area. Receives direction based on metrics to improve quality.+ **Stakeholder Collaboration:** Collaborates with relevant cross-team and cross-project stakeholders (e.g., engineers, product managers, marketing, user experience [UX], design, research) to understand and align content with project goals. Maintains relationships with stakeholders to build rapport and credibility. Provides project input with managerial assistance and makes suggestions to stakeholders using comprehensive domain knowledge to achieve project goals.+ **Specialty Responsibility** **:** Reviews writing tasks completed by vendors/freelancers for one or more area(s). Begins to facilitate and ensure the outsourcing of parts of work to different vendors/freelancers. Onboards vendors during the initial process. Createscalendar of work for assigned vendors to complete.+ **Customer Research** **:** Participates in research studies to define a case to incorporate actionable insights into content for one or more area(s). Identifies and assists with determining customer research within one or multiple product/content area/feature(s) by evaluating internal and external data and reports through discussions with team members and cross-functional stakeholders. Synthesizes and consolidates information gathered from research in order to inform and assist with designing content strategy in line with customer and Microsoft needs and mutual goals.+ **Customer Engagement** **:** Engages with customers and addresses customer feedback. Strives to make content customer focused by facilitating information sharing and incorporating changes from customer feedback. Engages with customer communities to provide support and expertise (e.g., blog posts, social posts, conversations, speaking at events).+ **Other** **:** Embodyour culture and values**Qualifications****Required/Minimum Qualifications**+ 3+ years of proven technical writing / content development experience, creating high-quality learning materials for a technical audience.+ Cloud software development skills with C#, Python, and/or Node.js.Hands-on experience of developing or managing production solutions with one or more Microsoft data technologies, such as:+ Microsoft SQL Server / Azure SQL Database,+ Azure Synapse Analytics,+ Azure Data Factory,+ Azure Cosmos DB,+ Azure Databricks, or+ Microsoft Power BI; or software development experience with Azure AI technologies, such as Azure Cognitive Services and Azure Bot Service.**Additional or Preferred Qualifications**+ Experience of delivering technical training courses or other skills transfer modalities.+ Microsoft certification in an AI or software developer related role or data related role or technology.+ Knowledge of machine learning concepts, techniques, and frameworks.The salary for this role in the state of Colorado is between $126,900 and $190,400.At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.\#WWLMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: Microsoft Corporation, Dallas , Data Content Developer, IT / Software / Systems , Dallas, Texas

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