IT System Administrator Acquisition Support

Company: AEG
Location: Dallas
Posted on: June 25, 2022

Job Description:

About the CompanyAEG Vision (or "AEG") is building a market-leading group of full-scope optometry practices through the acquisition of regional eyecare groups and independent optometry practices. AEG maintains the local brand, practice staff, store associates, and patients of its acquisitionswhile investing in medical equipment, technology, infrastructure, and the team in order to elevate the patient experience. AEG's core purpose is to "improve the health of our community by helping our neighbors see better and look their best, one patient at a time". We are assembling a team of experienced industry professionals to help build AEG into the best place to work and have an outstanding patient experience.About the JobAEG Vision (or "AEG") is building a market-leading group of full-scope optometry practices by acquiring regional eyecare groups and independent optometry practices. AEG maintains the local brand, practice staff, store associates, and patients of its acquisitionswhile investing in medical equipment, technology, infrastructure, and the team to elevate the patient experience. AEG's core purpose is to "improve the health of our community by helping our neighbors see better and look their best, one patient at a time." We assemble a team of experienced industry professionals to help build AEG into the best place to work and have an outstanding patient experience.QualificationsResponsibilitiesDuties ResponsibilitiesRemote support desktop, laptop, iPad, network equipment, and medical devicesOrder or Purchase, install, and maintain equipment such as printers, scanners, etc.Troubleshoot, diagnose, and resolve hardware, software, and other network and system problemInstall and configure remote monitoring software on workstations, serversSet up accounts and workstationsWork with cross-functional team to coordinate equipment and network deployment planConfiguration of network electronics based on customer requirementsUnderstanding various network, and data closet componentsTroubleshooting and problem resolution independently or as part of a teamFocus on providing a high level of customer satisfaction throughout the solution delivery processMaintain daily communications to ensure resolution and proper follow-upEnsure that L2 / L3 testing has been completed before leaving the customer siteIdentify and escalate situations requiring urgent AttentionReview and maintain written process documentation (Daily Todo List)Follow up with users to ensure the issue has been resolvedInform management of recurring problemsBuild an internal wiki with technical documentation, manuals, and IT policies (IT Glue as the repository)Assist with project-based workProvide Weekly and Monthly Project Status Reporting to Infrastructure ManagementPreferred QualificationsQualificationsOver 5+ years related work experienceExperience in High Availability and distributed systems, Windows administration, troubleshooting, and supportExcellent debugging skills across a variety of integrated platformsKnowledge of networking, including AD, DNS, DHCP, firewalls, load balancers, and IP routingSoftware (Windows 8 newer, Mac OS X, Office Suite, Google Apps)Hardware (Mac, PC, Printer, Scanner, VOIP Phone)Client Connectivity (Ethernet, TCP/IP, and VPN)Medical Device Equipment a PlusOral and written communication skillsTeam interaction and Attention to detail

Keywords: AEG, Dallas , IT System Administrator Acquisition Support, IT / Software / Systems , Dallas, Texas