IT System Administrator Acquisition Support
Company: AEG
Location: Dallas
Posted on: June 25, 2022
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Job Description:
About the CompanyAEG Vision (or "AEG") is building a
market-leading group of full-scope optometry practices through the
acquisition of regional eyecare groups and independent optometry
practices. AEG maintains the local brand, practice staff, store
associates, and patients of its acquisitionswhile investing in
medical equipment, technology, infrastructure, and the team in
order to elevate the patient experience. AEG's core purpose is to
"improve the health of our community by helping our neighbors see
better and look their best, one patient at a time". We are
assembling a team of experienced industry professionals to help
build AEG into the best place to work and have an outstanding
patient experience.About the JobAEG Vision (or "AEG") is building a
market-leading group of full-scope optometry practices by acquiring
regional eyecare groups and independent optometry practices. AEG
maintains the local brand, practice staff, store associates, and
patients of its acquisitionswhile investing in medical equipment,
technology, infrastructure, and the team to elevate the patient
experience. AEG's core purpose is to "improve the health of our
community by helping our neighbors see better and look their best,
one patient at a time." We assemble a team of experienced industry
professionals to help build AEG into the best place to work and
have an outstanding patient
experience.QualificationsResponsibilitiesDuties
ResponsibilitiesRemote support desktop, laptop, iPad, network
equipment, and medical devicesOrder or Purchase, install, and
maintain equipment such as printers, scanners, etc.Troubleshoot,
diagnose, and resolve hardware, software, and other network and
system problemInstall and configure remote monitoring software on
workstations, serversSet up accounts and workstationsWork with
cross-functional team to coordinate equipment and network
deployment planConfiguration of network electronics based on
customer requirementsUnderstanding various network, and data closet
componentsTroubleshooting and problem resolution independently or
as part of a teamFocus on providing a high level of customer
satisfaction throughout the solution delivery processMaintain daily
communications to ensure resolution and proper follow-upEnsure that
L2 / L3 testing has been completed before leaving the customer
siteIdentify and escalate situations requiring urgent
AttentionReview and maintain written process documentation (Daily
Todo List)Follow up with users to ensure the issue has been
resolvedInform management of recurring problemsBuild an internal
wiki with technical documentation, manuals, and IT policies (IT
Glue as the repository)Assist with project-based workProvide Weekly
and Monthly Project Status Reporting to Infrastructure
ManagementPreferred QualificationsQualificationsOver 5+ years
related work experienceExperience in High Availability and
distributed systems, Windows administration, troubleshooting, and
supportExcellent debugging skills across a variety of integrated
platformsKnowledge of networking, including AD, DNS, DHCP,
firewalls, load balancers, and IP routingSoftware (Windows 8 newer,
Mac OS X, Office Suite, Google Apps)Hardware (Mac, PC, Printer,
Scanner, VOIP Phone)Client Connectivity (Ethernet, TCP/IP, and
VPN)Medical Device Equipment a PlusOral and written communication
skillsTeam interaction and Attention to detail
Keywords: AEG, Dallas , IT System Administrator Acquisition Support, IT / Software / Systems , Dallas, Texas
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