Senior CRM Developer - Dynamics

Company: GuideStone
Location: Dallas
Posted on: September 24, 2022

Job Description:

Experience GuideStone!We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.What We Offer You!We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.The Senior CRM Developer executes the day-to-day tasks required to sustain the Customer Relationship Management (CRM) program. This position is charged with making enhancements to the CRM system, executing CRM solutions, or other needed development activities. Regularly provides mentoring to other developers. Serve as an architect in developing solutions specific to CRM.This position will support the daily execution of CRM strategies to drive new customer acquisition and retention for GuideStone in both the B2B and B2C sectors.This position reports to the CRM Program Senior Manager and will work with all sales lines of business, technology, and marketing to deliver CRM experiences that achieve desired business outcomes.What you will do: Build and maintain GuideStone's CRM systemAdd fields to CRM screens, design, and develop new processes/workflows.Customize ISV configurationsCreate workflow plug-insBuild and update CRM views and dashboardsManage security rights and privileges for CRM usersBuild appropriate integrations with other GuideStone applicationsReview solutions for quality assurance and checks compliance with application architecture standardsContribute to standards, perform peer design and code reviewsProvide significant input toward defining future technical solutionsProvide technical coaching and mentoring to other developersAssist with development and implementation of strategies regarding prospect acquisition and customer relationship management of existing customersMaintain documentation of GuideStone's CRM systemResearch for future CRM solutionsTroubleshoot and resolve CRM system related issuesProvide training for new usersMaintain and support additional CRM connections, for example - Outlook CRM app, Power Automate, SSIS integrations.Gather prospect lists and work with marketing and new business development groups to determine what criteria and processes are needed to populate our CRM system with data from these listsOther duties may be assigned.What you will need:Bachelor's degree required.Working knowledge of SDK, Power Automate, JAVA scripting, HTML, XML, SSIS and SQL.Strong familiarity with CRM system capabilities and features; Microsoft Dynamics experience is a plus.Familiarity with software development life cycle - requirements gathering, design, development, code, test, and implement.Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint.Excellent analytical and problem-solving skills.Strong negotiation and relationship-building skills.Comfortable leading and mentoring other team members.Capable serving as the lead technical architect for CRM specific solutions.Adapts well to change and works well under pressure.Understanding of unique ministry and business environment.Must have complete confidentiality regarding GuideStone business matters.

Keywords: GuideStone, Dallas , Senior CRM Developer - Dynamics, IT / Software / Systems , Dallas, Texas