Customer Software Support Specialist

Company: Infinity Consulting Solutions, Inc.
Location: Dallas
Posted on: November 26, 2022

Job Description:

Title: CUSTOMER SOFTWARE SUPPORT SPECIALIST
Location: Onsite in Dallas, Texas
Compensation Range: $18-$20/hour

THE POSITION:
ICS, a Korn Ferry company, is hiring a Customer Software Support Specialist to join our software client's team in Dallas, Texas! You will provide outstanding customer support on proprietary software solutions by answering calls for technical support questions. These calls include, but are not limited to installation issues, error messages, printing issues and custom reports.

WHAT YOU'LL DO:

• 
  
• Provided excellent customer support and service consistently.
  
• Act as the first point-of-contact for the company's customers and represent the brand
  
• Regardless of the issue being resolved or escalated, convey a message to customers that we will do everything we can to resolve customer issues.
  
• Use any resources available to attain first call resolution; or to escalate the next level support team if it cannot be resolved.
  
  About Infinity Consulting Solutions
  At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.
  ICS is an Equal Opportunity Employer.
  
  *W2 employees of ICS are offered comprehensive benefits including health, dental and vision.
  

Keywords: Infinity Consulting Solutions, Inc., Dallas , Customer Software Support Specialist, IT / Software / Systems , Dallas, Texas