Technical Analyst- Command Center

Company: Emonics, LLC
Location: Frisco
Posted on: March 20, 2023

Job Description:

-Job: Technical Analyst- Command Center
Location: Frisco, TX/ Bloomington, IL/Phoenix, AZ
Duration: Contract
Job Description:

Required Skills: -

• 
  
• 24x7 Event/Alert/Incident Monitoring support for in-scope infra, Apps and Cloud Management
  
• Capture Alerts or Situation, then raise incident tickets. Perform SOP based support and escalate to respective Technology Teams
  
• Provide environmental support and handle escalations
  
• Perform end to end Incident Management for event-based incidents
  
• Monitor Batch Job (Job Scheduling) Alerts and Handle Batch Job Requests
  
• Provide phone support 24x7x365
  
• Initiates, coordinates and collaborate with Tools, Technology Team, Service Desk and Vendor management
  
• Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5 troubleshooting and try to resolve Incident tickets at Command Center Level level.
  
• Assist in High Severity Incidents: Initiate Critical Bridges and work closely with CIM/MIM
  
  Responsibilities:
  
  
  • 
    
  • Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure.
    
  • Monitor in-scope infra, Apps and Cloud Management with various monitoring tools
    
  • Anyone Monitoring Tool like: Moogsoft, Splunk, iTOM, Big Panda, SolarWinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, Client NNM, Client OVO, Logic Monitor, Grafana, Science Logic, Nagios, Nimsoft, Zabbix, ManageEngine, DataDog, VMware, WhatsUp Gold, New Relic, SiteScope
    
  • Any one ITSM Tool: Service Now. Cherwell, Remedy, HPSC, HPSM, Salesforce, Service Desk Plus etc.
    

Keywords: Emonics, LLC, Dallas , Technical Analyst- Command Center, IT / Software / Systems , Frisco, Texas