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Technical Analyst- Command Center

Company: Emonics, LLC
Location: Frisco
Posted on: March 20, 2023

Job Description:

-Job: Technical Analyst- Command Center
Location: Frisco, TX/ Bloomington, IL/Phoenix, AZ
Duration: Contract
Job Description:

Required Skills: -

  • 24x7 Event/Alert/Incident Monitoring support for in-scope infra, Apps and Cloud Management
  • Capture Alerts or Situation, then raise incident tickets. Perform SOP based support and escalate to respective Technology Teams
  • Provide environmental support and handle escalations
  • Perform end to end Incident Management for event-based incidents
  • Monitor Batch Job (Job Scheduling) Alerts and Handle Batch Job Requests
  • Provide phone support 24x7x365
  • Initiates, coordinates and collaborate with Tools, Technology Team, Service Desk and Vendor management
  • Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5 troubleshooting and try to resolve Incident tickets at Command Center Level level.
  • Assist in High Severity Incidents: Initiate Critical Bridges and work closely with CIM/MIM


    • Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure.
    • Monitor in-scope infra, Apps and Cloud Management with various monitoring tools
    • Anyone Monitoring Tool like: Moogsoft, Splunk, iTOM, Big Panda, SolarWinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, Client NNM, Client OVO, Logic Monitor, Grafana, Science Logic, Nagios, Nimsoft, Zabbix, ManageEngine, DataDog, VMware, WhatsUp Gold, New Relic, SiteScope
    • Any one ITSM Tool: Service Now. Cherwell, Remedy, HPSC, HPSM, Salesforce, Service Desk Plus etc.

Keywords: Emonics, LLC, Dallas , Technical Analyst- Command Center, IT / Software / Systems , Frisco, Texas

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