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Service Delivery Manager

Location: Dallas
Posted on: May 11, 2024

Job Description:

Mastech is a growing company dedicated to innovation and teamwork. We are currently seeking a Service Delivery Manager for our client in the IT Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately. Dialed



Duration: 12+ Months Contract


Location: Dfw Airport, TX/Zip Code: 75261


Compensation: Market Rate



Role: Service Delivery Manager



Role Description: The Service Delivery Manager would need to have at least 5+ years of experience.



Responsibilities:



- Advocating for the Customer and client to the benefit of the service relationship.


- Improving system and service performance consistently over the life cycle of the relationship through using standard, consistent, globally applied methods.


- Synergizing client solutions to provide seamless and consistent set of customer touch-points.


- Adopting advances in practices and programs.


- Providing deep subject matter expertise on customer systems.


- Translating customer priorities and business direction into client action.



Required Skills:



- 5+ years' experience in successfully managing complex service delivery activities in a client services industry.


- Operational support experience.


- Demonstrated ability to build and maintain long-term, client relationships.


- Demonstrated ability to develop and implement client-driven organizational infrastructure.


- Demonstrated ability to develop and expand services within existing accounts.


- Demonstrated ability to understand business and technical issues in a variety of industries.


- Experience with technical projects such as software deployment, enterprise systems infrastructure, business process development, and e-commerce systems deployment, launch and operations.


- Must be able to manage small to medium sized projects using industry standard tools and methodologies.


- Prefer technology practice management and/or IT consulting experience.


- A solid understanding of overall business functions and the impact of technical decisions on business results.


- Outstanding interpersonal and communications skills required.



Education: Bachelor's Degree


Experience: Minimum 5+ years


Relocation: No, this position will not cover relocation expenses


Travel: No


Local Preferred: Yes



Recruiter Name: Ratheesh


Recruiter Phone: 877 884 8834 (Ext: 4042)



We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)



EOE

Keywords: , Dallas , Service Delivery Manager, IT / Software / Systems , Dallas, Texas

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